Offer summary

Qualifications:

Proven experience in administrative support or customer service roles., Strong proficiency in Google Suite applications (Sheets, Docs, Drive)., Excellent English communication skills, both written and verbal., Demonstrated client-facing experience with exceptional interpersonal abilities..

Key responsibilities:

Serve as the primary customer contact through WhatsApp Business, responding to inquiries.

Proactively follow up with leads and existing customers to nurture relationships.

Efficiently schedule and coordinate customer appointments for seamless booking.

Maintain accurate customer records and perform data entry using Google Suite applications.

Job description

This is a remote position.

Role Name: Administrative Assistant/Receptionist

Schedule:

40+ hours per week
Monday to Friday. 10am - 8pm. GMT+8 SG Time zone

Client Time zone: Singapore Time Zone (SGT)

Client Overview

Join a dynamic and growing small business in Singapore that specialises in custom design solutions and manufacturing. This innovative company operates in a fast-paced environment where creativity meets precision, serving clients who value quality and personalized service. The team is diverse and collaborative, including both local Singapore operations and international team members, creating a multicultural work environment. As a lean organization, you’ll have the opportunity to make a real impact and grow alongside the business while working with cutting-edge tools and technologies.

Job Description

This is an exciting opportunity to become the front-line ambassador for a thriving Singapore-based business, where you’ll serve as the primary point of contact for customers and play a crucial role in driving business growth. You’ll manage customer communications through modern digital channels, maintain organized databases, and provide exceptional service that keeps clients coming back. This role offers the perfect blend of customer service excellence and administrative expertise, allowing you to develop valuable skills while contributing to a company’s success story. You’ll work in a supportive environment where processes are continuously evolving, giving you the chance to help shape operational excellence.

Responsibilities

Serve as the primary customer contact through WhatsApp Business, responding promptly and professionally to all inquiries
Proactively follow up with leads and existing customers to nurture relationships and drive engagement
Efficiently schedule and coordinate customer appointments, ensuring seamless booking experiences
Maintain accurate and up-to-date customer records and status information in digital systems
Perform data entry and management using Google Suite applications (Sheets, Docs, Drive)
Provide exceptional first-level customer support and detailed product/service information
Collaborate effectively with diverse team members across different locations and time zones
Support general administrative tasks and contribute to document organization and process improvement

Requirements

Proven experience in administrative support or customer service roles
Strong proficiency in Google Suite applications (Google Sheets, Google Docs, Google Drive)
Excellent English communication skills, both written and verbal, with professional presentation
Previous experience working with small to medium enterprises (SMEs) preferred
Demonstrated client-facing experience with exceptional interpersonal and communication abilities
Self-motivated and capable of working independently with minimal supervision in a remote environment
Mandarin Chinese language skills are a valuable plus but not mandatory