Offer summary

Qualifications:

Post-secondary degree or diploma, 3+ years of experience in master data management and data quality management, Advanced proficiency in Microsoft Excel, Strong understanding of business processes and data requirements..

Key responsibilities:

Process master data requests in accordance with data governance policies

Handle customer onboarding, data entry, and maintenance based on master data policies

Create and update master data records in the appropriate systems

Collaborate with governance teams to ensure compliance with internal audit requirements.

Job description

About the Client

Softchoice Corporation, a World Wide Technology company, is a software and cloud-focused IT solutions provider that equips people to be engaged, connected and creative at work, and organizations to be agile, innovative, and secure by delivering AI-powered cloud and digital workplace solutions. Through our mission, we unleash the potential in people and technology to unlock value for our customers as we guide them through their transformation journey with comprehensive end-to-end solutions.

Job Summary:

As a Customer Master Data Associate, you will work directly with Softchoice business functions and stakeholders to promote consistency, quality, integrity and standardization of master data across the entire organization. Your focus will be on creating and updating master data records in the appropriate systems in compliance with business policies, documented procedures and data quality requirements. You will also be engaged in supporting various aspects of the Master Data team’s operations including master data request process improvements, data incident management and data quality monitoring.

Job Responsibilities:

Process master data requests in accordance with data governance policies and guidelines, within defined service level agreements (SLAs)
Handle customer onboarding, data entry, and maintenance based on master data policies
Create and update master data records in the appropriate systems
Assess the impact of master data changes on downstream systems and business processes
Validate inbound requests against established policies and guidelines
Participate in the development and documentation of data maintenance processes
Maintain clear, up-to-date statuses on requests and incidents
Communicate effectively and consistently with requestors
Evaluate systems and processes to improve the efficiency and accuracy of master data creation
Ensure compliance with data management policies, processes, and SLAs, while maintaining high data accuracy and minimizing variability
Collaborate with master data governance teams and internal business partners to ensure data submissions comply with internal audit requirements
Identify and troubleshoot data quality issues, recommending process improvement opportunities
Apply fraud screening during account setup requests; flag problematic accounts and identify fraud patterns to inform process and system changes
Prepare and maintain accurate documentation of processes and procedures to support ongoing audit requirements

Requirements

Post-secondary degree or diploma
3+ years of related experience in master data management and data quality management
Demonstrated analytical skills with comfort and experience working with dataAdvanced proficiency in Microsoft Excel
Experience in data collection and manipulation
Strong understanding of Softchoice business processes and data requirements
Hands-on experience working with customer master data in SAP or a similar ERP system
Excellent interpersonal, communication, organizational, and time management skills