Offer summary

Qualifications:

High School Diploma required; Associate or Bachelor degree preferred., Prior knowledge of home health preferred., Strong communication skills to interact with referral sources and patients., Ability to multitask effectively in a fast-paced environment..

Key responsibilities:

Coordinate the agency intake process and allocate staff to service patients.

Ensure compliance with referral policies and prioritize referrals based on urgency.

Contact insurance companies to secure prior approvals and present necessary medical information.

Act as a liaison between patients, specialists, and referral sources to address questions and concerns.

Job description

Referral Coordinator- Full Time

Monday-Friday 8am-5pm (rotating weekend call is covered from home)

Job Summary:

Responsible for coordination of agency intake process, effective allocation of staff to service patients, liaison with referral sources and such other clinical duties as assigned.

Essential Duties and responsibilities include the following. Other duties may be be assigned

Ensures current and standardized referral policies and workflows.
Prioritizes referrals by their urgency and addresses them in a timely manner.
Ensures complete demographic, insurance information and appropriate/pertaining clinical information is sent to referred specialists.
Contacts insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as history, diagnosis, and prognosis to insurance companies if deemed necessary to prove medical necessity of services.
Reviews details and expectations about the referral with both ordering providers and patients. Request new referrals to be ordered when applicable.
Develops and implements systems as required by EMR functionality and/or regulatory agencies.
Identifies and utilizes community resources, establishes relationships with servicing providers and personnel.
Point of contact for patients and specialists for any questions or rising concerns. Assist in problem solving potential issues related to their referral due to language or social barriers. If unable to help, assist in finding the right point of contact to further help.

Experience: Prior knowledge of home health preferred. Must be able to communicate efficiently and professional with all referral sources. Must be able to multitask.

Education: High School Diploma required, Associate or Bachelor degree preferred

For additional information, please email HCHealthatHome@hughchatham.org and reference this requisition

Required profile