Quality Assurance Consultant (Client Delivery Experience) - Remote

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The CDE Quality Assurance Consultant is responsible for project review, functional testing, audit, and RCA support functions for the business unit. In this role, the consultant interacts with various business unit resources, providing project reviews that include examining project artifacts. The consultant will develop, curate, implement, and execute testing templates. Consultants are involved in Root Cause Analysis to review and document issues. Consultants support both internal and external audit requests.

Quality Assurance

• Collaborate with project managers and project analysts to review their project requirements and artifacts to ensure effective trackability from requirements through project delivery..

• Consultants are responsible for performing functional testing based on test scripts developed in collaboration with project delivery teams.

• Assist project delivery teams in understanding when and where defects are found.

• Collect and document testing results and provide information back to the project managers and project analysts.

• Compile and produce testing result metrics for CDE leadership.

• Address requests from internal sources to perform root cause analysis on issues identified during and after project deliveries.

• Organize communications and meetings across CDE and other groups to document and communicate RCA findings.

• Functional understanding of credit/debit card processing in general and Fiserv processing platforms.

Audit Responsibilities

• Support the execution of thorough internal and external audits for the business unit, identifying any discrepancies, inefficiencies, or non-compliance issues.

• Ensure that audit recommendations are implemented effectively and in a timely manner. Monitor progress and report on the status of corrective actions.

• Identify and assess risks related to project delivery and operations, and develop strategies to mitigate these risks through robust governance and audit practices.

• Perform all other duties as assigned.

Qualifications

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

to

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.