Offer summary

Qualifications:

Current CMA/RMA certification is required., A minimum of 2 years of experience as a CMA/RMA is necessary., Professional experience with EMRs, Word, Excel, and Outlook is essential., Excellent verbal and written communication skills are preferred. .

Key responsibilities:

Serve as the first point of contact for escalations for the MA team members.

Assist in supervising the work and performance of clinic staff, including input for performance reviews.

Schedule patient appointments and ensure all related reports are completed prior to appointments.

Oversee and train new and existing staff alongside the Clinical Director.

Job description

About us:

LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states.

At the heart of this transformation is our team of 50+ talented developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it’s a tech company revolutionizing healthcare.

If you're passionate about building impactful technology, solving complex challenges, and seeing your code change lives, LifeMD is the place to grow, innovate, and make a difference.

Join us and let's build the future of healthcare—together. 🚀

About the role

The Certified Medical Assistant Team Lead will be responsible with assisting our Medical Assistants with their questions and concerns while providing solutions. You will serve as a liaison between our Medical Assistant and the Direct Supervisor, so professionalism and expert supervisor skills are a must.

Responsibilities

Serve as the first point of contact for escalations for the MA team members
Provide backup support for the MA team, which includes all functions of a Medical Assistant
Assist in the supervision of work and performance of clinic staff including Medical Assistants and other support staff, as instructed, including input for performance reviews and corrective action plans
Update job knowledge by participating in educational opportunities; reading professional publications, etc.
Guide care delivery and ensure patient flow within the site
Schedule patient appointments and maintain communication to confirm future appointments
Document patient medical information and intake forms
Ensure all related reports, labs, and information are completed and available in the patient's chart prior to their appointment
Perform data entry tasks to document patient records within the database and maintain patient charts
Answer and respond to patient questions and concerns in a timely manner
Record vital signs
Correspond with customer service representatives regarding patient questions
Oversee and train new and existing staff alongside the Clinical Director
Answer messages and tasks in a timely manner; refilling prescriptions when ordered by physicians
Maintain a safe, secure, and a healthy work environment
Assist with New Hire Training/Interviewing
Create monthly work schedules for MAs and MSRs

Requirements

Basic Qualifications:

Current CMA/RMA certification
2+ years of experience as a CMA/RMA
Ability to work rotating schedule, including nights and weekends
Professional experience working with EMRs, Word, Excel, and Outlook
Experience working in a medical office and knowledge of medical terminology
Excellent computer skills and tech-savviness

Preferred Qualifications:
Team Lead/Supervisor experience
Bilingual in English and Spanish
Excellent verbal and written communication skills, with an emphasis on phone etiquette
Ability to multi-task and work in a fast-paced environment
High level of professionalism
Attention to detail with exceptional organizational skills
Desire to serve and protect the company by adhering to professional standards, company policies and procedures, and federal, state, and local requirements
Eagerness to demonstrate initiative and ownership for accomplishing new and different requests, while exploring opportunities that add value to the role

Benefits