Offer summary

Qualifications:

Fluent in French (C1+) and proficient in English (B2 minimum), Previous experience in order support, logistics support, or customer service is preferred, Strong communication and problem-solving skills, High attention to detail and accuracy..

Key responsibilities:

Handle incoming inquiries regarding orders, invoices, and deliveries from French-speaking customers

Support customers via email, chat, and phone in a friendly and professional manner

Process, update, or cancel orders accurately using internal systems

Investigate and resolve issues such as delayed shipments or payment errors.

Job description

French-Speaking Order Support Specialist | Remote (Portugal)

We're partnering with a global industry leader to hire a dedicated and detail-oriented French-speaking Order Support Specialist. This is a remote position, but applicants must be based in or near Porto or Lisbon, Portugal.

Location: Remote. Must reside in or near Porto or Lisbon, Portugal
Employment Type: Full-time, Remote
Remuneration: Base salary + benefits

About the Role

As an Order Support Specialist, you will assist French-speaking customers with their orders from processing and tracking to resolving delivery or invoicing issues. Youll ensure a smooth, accurate, and professional experience that reflects the brands commitment to excellent service.

Key Responsibilities

Handle incoming inquiries regarding orders, invoices, and deliveries from French-speaking customers
Support customers via email, chat, and phone in a friendly, professional, and timely manner
Process, update, or cancel orders accurately using internal systems
Monitor order status and coordinate with logistics or warehouse teams as needed
Investigate and resolve issues such as delayed shipments, missing products, or payment errors
Maintain records of customer interactions and order details
Ensure customer satisfaction by delivering efficient and personalized support

What Were Looking For

Language skills: fluent in French (C1+) and proficient in English (B2 minimum)
Previous experience in order support, logistics support, or customer service is preferred
Strong communication and problem-solving skills
High attention to detail and accuracy
Familiarity with CRM or order management systems is a plus
Ability to work independently while staying connected with a remote team
Must reside in or near Porto or Lisbon, Portugal
Reliable internet connection and a quiet workspace

What Youll Get

Competitive base salary
Fully remote role with flexibility
Paid training and ongoing professional development
Work with a friendly and multicultural remote team
Private health insurance (after probation)
Great work-life balance and employee support initiatives

Ready to bring your customer care and organizational skills to a global brand from the comfort of your home? Apply now to join our remote French-speaking support team!

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