Offer summary

Qualifications:

Fluency in French and English (spoken and written) is required., Previous experience in a high-volume call center, collections, or banking is an asset., Strong verbal communication skills with a customer-focused attitude., Proficient in using computer systems and navigating multiple screens..

Key responsibilities:

Handle inbound and outbound calls related to past-due accounts.

Provide exceptional service while arranging payment solutions and resolving account discrepancies.

Demonstrate a respectful and professional tone in all communications.

Achieve or exceed performance metrics and individual goals.

Job description

As a Bilingual French Financial Service and Collections Representative, you will be responsible for managing both inbound and outbound customer calls related to overdue accounts. This role requires a high degree of professionalism, empathy, and a customer-first mindset. You will assist clients in resolving account discrepancies, arranging payment solutions, and maintaining a positive relationship through every interaction. This is an excellent opportunity for individuals fluent in French and English, with a passion for customer service and an interest in the financial services sector.

Key Responsibilities:

Handle inbound and outbound calls related to past-due accounts.
Provide exceptional service while arranging payment solutions and resolving account discrepancies.
Demonstrate a respectful and professional tone in all communications.
Protect sensitive customer data and adhere to privacy guidelines.
Achieve or exceed performance metrics and individual goals.
Navigate multiple computer systems and update records accurately in real time.

Qualifications:

Language Skills: Fluency in French and English (spoken and written) is required.
Experience: Previous experience in a high-volume call center, collections, or banking is an asset.
Communication: Strong verbal communication skills with a customer-focused attitude.
Technical Skills: Proficient in using computer systems and navigating multiple screens.
Flexibility: Ability to work a rotational schedule, including evenings and weekends.
Commitment: Demonstrated willingness to learn, grow, and contribute to team success.

Work Schedule:

Candidates must be available to work five days per week on a rotational schedule during the following hours:

Monday to Friday: 7:00 AM – 11:00 PM EST
Saturday: 8:00 AM – 6:00 PM EST
Sunday: 1:00 PM – 8:00 PM EST

Compensation and Benefits:

Hourly Rate: $20.00/hour + performance bonus
Benefits:
- Medical and dental benefits (or tax-free cash incentive) after training
- Access to exclusive discounts and savings programs
- Career and leadership development opportunities
- Support with immigration and Permanent Residency (PR) applications (job responsibilities align with TEER 3 – Financial Services Representative)
  
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