IT Support Clerk - Homewood

Description

Job Summary

Tier 1 Tech support for all Information Technology Systems across Homewood Mountain Resort, West Shore Cafe, and Homewood High and Dry Marina, including repair and installation of those systems as directed by the IT Manager.

Duties and Responsibilities

• Promotes and exemplifies the Homewood culture of exceptional guest service, team work, innovation, and fun!  Works well independently and with others.  Enjoys “pitching in” whenever and wherever assistance is needed.  Conducts and shows a high level of professionalism.  Values our safety culture, our community, and maintaining a healthy, sustainable environment. Ensures that guests and employees have a fun, safe, and memorable experience.  Asks questions, shares concerns, or gives ideas on innovation and efficiencies that improve both the guests’ and employees’ experience.

Qualifications

Skills and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. If you are missing some of the skills below, we invite you to apply anyway as customer service, aptitude, and attitude are the most desirable traits for this position:

• Work cohesively with other resort employees and partners towards mission and goals of the company.
• Provide client support via in-person, email, phone and other electronic medium requests
• Provide training to clients in the use of our systems and applications as related to duties and responsibilities.
• Obtain general understanding of OS and Application operations related to company offered services.
• Perform creation of new accounts using company provided software tools.
• Ensures Homewood’s IT infrastructure is implemented and maintained in line with company standards.
• Configure, install, and administer servers, POS systems, desktops, laptops, printers, routers, switches, firewalls, phones, software deployment, security updates and patches.
• Ensures the IT department and employees are in accordance with its Department Operating Plan (DOP)
• On-call support required outside normal business hours as needed.
• Experience with Microsoft Office 365 Suite (Word, Excel, Outlook, SharePoint and PowerPoint).
• Ski Resort experience preferred; Intermediate skiing and/or snowboarding ability highly desirable.
• Must be able to climb ladders and perform installation work outside.

• Have excellent communication, analytical, and interpersonal skills.
• Able to work independently, unsupervised, and efficiently to meet deadlines.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy and courtesy.
• Must be at least 18 years old.
• Must be able to work in the United States.
• Must have a valid driver’s license with at least 3 years of driving experience.
• Driving record must meet our standards. 
• Must meet criminal background standards. 
• Must be able to communicate effectively in English.
• Must maintain a well-groomed and professional appearance.
• Must be able to wear a uniform.
• Must enjoy serving people and having fun!
• Must display top notch customer service skills.

• Language Skills:
  • Literate and fluent in English.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Additional language(s) desirable.
• Mathematical Skills:
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
  • Ability to apply concepts of basic algebra, geometry, and trigonometry.
  • Ability to calculate figures and amounts such as fractions, percentages, ratios, proportions, area, circumference, and volume to practical situations.
• Reasoning Ability:
  • Ability to apply common sense understanding to carry out instructions furnished in oral, mathematical, or diagram form. 
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Education and/or Experience:      
  • Prior ski resort or hospitality experience desirable.
• Certificates, Licenses, and Registration:
  • Valid Class C Driver License with a driving record meeting the minimum standards required by Homewood’s insurance carrier.