Offer summary

Qualifications:

5+ years in product management or operational leadership roles, preferably in retail mortgage sector., Deep knowledge of loan origination processes and retail branch operations., Strong analytical skills to translate feedback into actionable insights., Excellent communication skills with experience influencing senior stakeholders..

Key responsibilities:

Travel to retail mortgage branches to gather qualitative insights and identify improvement opportunities.

Act as the primary product liaison to Sales and Operations leadership for the retail mortgage channel.

Collaborate with Engineering and Design to drive product lifecycle activities from planning to launch.

Represent the retail user perspective in product discussions to ensure solutions address real-world challenges.

Job description

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

- We’ve funded over $100 billion in loans for our customers, more than any other fintech

- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval

- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender

- Fintech Breakthrough Award: Best Lending Innovation Award

- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing

- We are Forbes’ Best Online Mortgage Lender for 2023

- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.

A Better Opportunity

Better is on a mission to transform the $15 trillion mortgage industry. As a pioneer in digital mortgage innovation, we're entering a bold new phase: offering our proprietary technology as a SaaS platform to external clients.

We’re hiring a Senior Product Manager (Retail Channel) to lead one of Better’s most strategically important initiatives. You will spearhead the evolution of our internally-built Loan Origination System (LOS) into a world-class, enterprise-grade SaaS platform serving financial institutions and large-scale partners globally.

This is more than a product role—it’s a high-impact leadership position at the intersection of product innovation, operational excellence, and customer success. You’ll collaborate with top-tier engineers, designers, executives, and clients to reshape how the mortgage industry operates through scalable technology.

Responsibilities

Field Immersion: Travel regularly to retail mortgage branches to observe, shadow, and engage with loan officers and staff. Gather first-hand, qualitative insights to identify pain points and opportunities for improvement

Stakeholder Partnership: Act as the primary product liaison to Sales and Operations leadership for the retail mortgage channel. Understand and advocate for their needs

Solution Development: Use a human-centered approach to design technology solutions that improve tools, workflows, and operational efficiency across the retail channel

Requirements Gathering: Translate business challenges into well-defined product requirements with clear prioritization and scope

Product Execution: Partner with Engineering and Design to drive product lifecycle activities—from sprint planning to launch—ensuring alignment with business objectives

Cross-Functional Leadership: Coordinate across Sales, Ops, Product, and Training to ensure successful rollouts, change management, and adoption

Platform Advocacy: Build deep expertise in Better’s proprietary LOS to champion platform improvements that address field needs

Strategic Planning: Support proactive discovery and roadmap planning to help business leaders anticipate future challenges and opportunities

Voice of the Field: Represent the retail user perspective in product discussions, ensuring that what we build directly addresses real-world challenges

Qualifications

5+ years in product management, program management, or operational leadership roles—ideally within the retail mortgage sector

Deep knowledge of loan origination processes, retail branch operations, and the tools that enable sales and fulfillment teams

Experience gathering business requirements and working with technical teams to deliver scalable, user-centered solutions

Strong analytical and synthesis skills; able to translate frontline feedback into actionable insights

Familiarity with LOS platforms and broader fintech/mortgage tech ecosystems

Proven ability to lead cross-functional initiatives and navigate ambiguity in fast-paced environments

Excellent communication skills (written and verbal), with experience influencing senior stakeholders

Familiarity with agile methodologies and iterative development practices

Self-starter with high ownership and drive; thrives in a dynamic, evolving environment

MBA or advanced degree is a plus

Company Benefits

We are thrilled to offer all our full-time employees the following benefit offerings:

- Benefits eligibility effective DAY ONE

- *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)

- Flexible PTO

- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!

- Personalized care for every fertility and family care journey for our employees and their partner!

- Dependent care benefits (i.e. childcare and/or elder care costs) include a company match

- Discount programs and perks including pet Insurance!

The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

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