Sr. Infrastructure Engineer (Internal Only)

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day. 

We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect. 

Job Overview 

The Sr. Infrastructure Engineer is a highly motivated, personable, flexible, and seasoned IT professional. In conjunction with the Sr. Director of Technical Operations, this position is responsible for providing leadership and direction within the engineering team to ensure world-class performance, availability and uptime for Right Networks’ cloud and hybrid network infrastructure. Right Networks is responsible for delivering the highest levels of customer experience for our customers while at the same time being extremely innovative with technologies and tools that will push our capabilities into the future. 

The Sr. Infrastructure Engineer works in a fast-paced environment driving performance and reliability from the servers, networks, and related utilities and hardware that comprise the cloud infrastructure. The position tackles challenging, unique situations every day and works with other functions and employees within Right Networks as well as our customers. They are looked upon as a subject matter expert, mentor and advocate to fellow team members on making reliable technical decisions around engineering and supporting the complex technology that runs the business critical systems for our customers. 

In general, the Sr. Infrastructure Engineer must have a knack for higher level technology design, architecture, system analysis and troubleshooting. The ability to supervise others, communicate effectively and manage multiple projects is also required. 

 This is a remote based role.

Responsibilities 

• Maintains, monitors and supports the infrastructure environment 

• Leads and coordinates multiple cross-functional work initiatives and projects 

• Diagnoses and resolves complex hardware, software and network connectivity problems 

• Defines improvements for increased infrastructure reliability and performance 

• Acts as the technical liaison with other groups providing insight on upcoming implementations and strategies, including validation of ongoing solutions supportability 

• Leads short and long term project efforts within team and other departments 

• Works with project teams to understand business requirements, provides feedback and recommendations on technical solutions 

• Coordinates development activities with other groups 

• Monitors ticketing queue to ensure service requests and incidents are responded to in a timely manner 

• Works across teams to ensure infrastructure maintenance and upgrades are implemented with minimal impact to production operation 

• Develops plans to manage the frequency of support package/patch application 

• Monitors system operating capacity (e.g. disk space, storage & cpu utilization) 

• Forecasts utilization patterns and identifies needed modifications and upgrades 

• Server builds 

• Installs, configures and maintains infrastructure hardware & software components 

• Collects and maintains tracking & configuration documentation 

• Performs capacity workload modeling and availability analysis for systems and network infrastructure 

• Recommends enhancements for improved systems & network availability, reliability and performance 

• Implements infrastructure changes following Change Management policies 

• Coordinates problem resolution across functional areas and provides subject matter expertise support for diagnosing and resolving problems 

• Implements software or hardware changes to rectify problems or address improvement opportunities 

• Reports security issues, gathers required information & participates in security investigations 

• Ensures information security requirements are adhered to 

• Implements or coordinates remediation required by audits/assessments and document exceptions as necessary 

• Leads design, implementation, and execution of backup and disaster recovery planning 

• Ensures technical documentation is developed and maintained 

• Leads evaluation of future technologies and makes recommendations for software and hardware upgrades 

• Works with team and vendors to architect new solutions 

• Participates in development of technology roadmap 

• Provides technical guidance, coaching & mentoring to team members and other departments 

• Provides input to performance management of team members 

• Works afterhours during maintenance windows 

• Performs other duties as assigned 

Requirements  

• Bachelor’s degree or technical institute degree preferred 

• 5 or more years of relevant experience deploying and or administering infrastructure solutions 

• Requires strong knowledge and experience with multiple infrastructure solutions 

• Citrix XenApp expertise (Citrix certification preferred) 

• Virtualization experience (VMware, Hyper-V) 

• Specialist in Windows support (Microsoft certification preferred) 

• Scripting/automation via PowerShell, VBscript, AutoIT 

• SAN storage infrastructure experience (Netapp preferred) 

• Firewalls, switches, network load balancers (Netscaler preferred) 

• Intrusion detection, anti-virus and vulnerability scanning 

• Microsoft Clustering experience 

•  Microsoft SQL experience (installation, configuration, troubleshooting) 

• Microsoft Exchange experience (installation, configuration, troubleshooting) 

• Resolve escalated system and network support issues 

• Define problem management processes for service outages 

• Bring system changes into Production and performing implementations 

• Implementing high-risk changes, e.g. application patches, software upgrades 

• Troubleshoot root causes of problems through liaisons with external vendors and internal teams 

• Experience with Windows 20xx Server, Active Directory, GPO / Send mail / SMTP 

• Backup experience (Veeam preferred) 

• Knowledge of ITIL and industry best practices 

• Strong oral and written communications 

Eligibility Requirements 

• This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.  

• Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.  

• Relocation will not be offered for this position. 

Benefits 

To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer!