Offer summary

Qualifications:

Post-secondary degree or diploma required., Minimum 2 years of experience in implementing SaaS enterprise platforms or similar roles in major supply chains., Strong written and verbal communication skills with the ability to articulate complex concepts clearly., Attention to detail and a logical thought process for problem-solving..

Key responsibilities:

Lead the implementation of Nulogy’s platform for new customers as the primary point of contact.

Facilitate Business Process Mapping sessions and support implementation projects to ensure project success.

Provide excellent customer service and manage customer expectations for long-term relationship success.

Train and mentor users on the platform while identifying and acting on continuous improvement opportunities.

Job description

Nulogy is a technology company with a vision of greater collaboration and agility within the supply chain. Nulogy’s software platform enables Consumer Packaged Goods (CPG) companies and their contracted (external) network of manufacturers and packagers to reduce waste, reduce costs, and better serve their customers. Nulogy’s technology is currently being leveraged within the world’s leading CPG organizations (including brands like Colgate-Palmolive, L’Oréal, and P&G) and has become synonymous with best-of-breed supply chain solutions. Nulogy has grown rapidly over the last decade, and the company is proud to be recognized with a variety of awards including; Canada’s Top Small & Medium Employers, and Food Logistics Top 100 Software Provider and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture including most recently Canada’s Top Small & Medium Employer award 2024, Great Place to Work 2025 & Greater Toronto’s Top Employers for 2025.

By joining Nulogy, not only will you be joining a fantastic culture of capable and motivated individuals, you'll also be joining a team that is solving challenging problems everyday with the potential to make a global impact.

YOUR MISSION

As a Professional Services Consultant you will lead the implementation of Nulogy’s Platform for new customers with support from other consultants. You will be the prime point of contact during the customer implementation process, leveraging your skills in Project Management, Customer Relationship Management and Product and Domain Knowledge in order to onboard customers to Nulogy effectively and efficiently.

KEY RESPONSIBILITIES

● Facilitate on-site Business Process Mapping (BPM) sessions with customers and collect information that will guide the development of Workflows and Standard Operating Procedures
● Support and lead implementation projects including BPM, Go-Live, Consulting engagements (General & Check Up) with a focus on project success
● Project Management: Ensure all key project tasks and milestones are captured, completed and communicated according to timelines while managing competing priorities
● Customer Relationship Management: Provide excellent customer service with a focus on long term relationship success and stability; able to be persuasive and manage customer expectations
● Product and Domain Knowledge: Demonstrate knowledge of customer workflows, business processes, Nulogy software and service offerings; Productively engage with other teams to share this knowledge and provide feedback
● Train and mentor customer shop floor, front office and management users in the use of our platform
● Identify risks and mitigate effectively, with support from your manager as required
●Assist our customers with data migration activities related to Go-Live
● Identify and action internal & customer-facing continuous improvement opportunities
●Buddy up with Nu-Hires and guide them through a successful onboarding experience

ABOUT YOU
● Post secondary degree or diploma
● Minimum 2 years experience in a similar role implementing SaaS enterprise platforms, or working in a similar capacity in major supply chains
● Thoroughness and Attention to Detail: Able to ensure all key project tasks and milestones are captured, completed and communicated according to timelines; organized and hardworking
● Logical Thought Process: Utilizes the “5 whys”, narrowing down possible solutions based on available constraints and making strong judgment calls given limited information
● Written/Verbal Communication Skills: Strong presence, able to articulate complex concepts accurately, logical structure in presenting ideas in written and verbal communications
● Process focus: Understands the importance of building and maintaining process
● Friendly, empathetic, patient, and personable even under stressful circumstances
● Eager to build lasting relationships with our customers and their employees
● Able to work from home while not travelling to or working from customer facilities
● Proximity to a major logistics hub an asset
● Legally entitled to work in North America
● Holds a valid driver's license
● Travel averages 40-60% each month
● Must be willing and able to travel internationally
● All prospective employees must pass a reference and background check

WHY NULOGY

We’re solving problems that no one has been able to solve before. This is an opportunity to join a team that is transforming the way that supply chains are structured.

Competitive benefits package: Group benefit plan including health, dental, and vision that start on day one-benefit premiums are fully paid by the employer; Parental leave: 100% top-up for 15 weeks for any parent or biological or adopted children; Flexible paid vacation policy; RRSP Matching Program, 401K program.

Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.

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