Offer summary

Qualifications:

Prior experience in customer service, travel planning, or the hospitality industry is preferred., Excellent verbal and written communication skills are essential., Strong organizational skills with the ability to multitask in a fast-paced environment are required., High school diploma or equivalent is required; additional education in travel or customer service is advantageous..

Key responsibilities:

Respond promptly to customer inquiries through various communication channels.

Collaborate with clients to understand their travel preferences and requirements.

Research and design customized travel itineraries, including accommodations and activities.

Assist with booking travel services and manage changes or cancellations efficiently.

Job description

Job Title: Trip Planner
Location: REMOTE
Employment Type: Full-time / Part-time
Salary: Competitive salary based on experience

Job Overview:

We are seeking a meticulous and customer-focused Trip Planner to join our travel services team. This position involves assisting clients in designing and organizing personalized travel itineraries, handling bookings, and providing expert guidance to ensure memorable and seamless travel experiences. The ideal candidate will demonstrate excellent communication skills, a strong client-service orientation, and a passion for travel planning.

Key Responsibilities:

Respond promptly and professionally to customer inquiries through phone, email, and chat channels.
Collaborate with clients to understand their travel preferences, budget, and special requirements.
Research, design, and propose customized travel itineraries including accommodations, transportation, activities, and dining.
Assist with booking flights, hotels, tours, and other travel services in line with company policies.
Manage changes, cancellations, and rebookings efficiently while maintaining a positive customer experience.
Provide accurate, up-to-date information regarding travel destinations, visa requirements, health advisories, and local regulations.
Work closely with internal teams and external vendors to coordinate services and ensure smooth delivery.
Maintain detailed records of client communications, itineraries, and transactions in the company’s booking systems.
Resolve client concerns swiftly while upholding company standards and travel compliance regulations.

Qualifications:

Prior experience in customer service, travel planning, or the hospitality industry is preferred.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
Proficiency in travel booking software and CRM platforms.
Detail-oriented with a problem-solving mindset and commitment to customer satisfaction.
High school diploma or equivalent required; additional certifications or education in travel, tourism, or customer service is advantageous.

What We Offer:

A supportive and flexible remote working environment.
Comprehensive training and ongoing professional development.
Competitive salary and benefits package.
Opportunities for career growth within an established travel services organization.

About Us:

We are a forward-thinking travel services company dedicated to creating exceptional and personalized travel experiences for our clients worldwide. With a passion for innovation and customer satisfaction, we combine expert knowledge with cutting-edge technology to deliver seamless and memorable journeys. Our team is committed to fostering a collaborative and dynamic work environment that values creativity, professionalism, and continuous growth.

Required profile