Offer summary

Qualifications:

Strong English communication skills with a professional phone presence., Previous experience in the UK property sector or estate agency work is highly preferred., Familiarity with Monday.com CRM platform is preferred, but training is provided., Excellent customer service skills and basic computer proficiency are essential..

Key responsibilities:

Handle incoming calls from prospective property buyers and interested parties professionally.

Conduct outbound calls for follow-up communications and lead generation.

Coordinate and schedule property viewings for interested buyers.

Manage customer data and lead information using the Monday.com CRM system.

Job description

This is a remote position.

Role Name: Virtual Assistant - Property Auction Support

Schedule:

9 AM - 5 PM UK time (40 hours per week)

Client Timezone: UK

We're seeking a dedicated Virtual Assistant to become an integral part of our property auction operations team. In this role, you'll serve as the vital communication link between our company and prospective property buyers, ensuring smooth operations and exceptional customer experiences. You'll handle all aspects of client communication, from initial inquiries to booking property viewings, while supporting our growing auction business with essential administrative functions. This position offers the opportunity to develop expertise in the UK property market while working directly with our UK-based team during their business hours.

Responsibilities

Handle incoming calls from prospective property buyers and interested parties with professionalism and enthusiasm
Conduct outbound calls to potential clients for follow-up communications and lead generation
Coordinate and schedule property viewings for interested buyers, ensuring optimal timing and logistics
Maintain professional relationships with estate agents and industry partners through regular communication
Manage customer data and lead information using our Monday.com CRM system with accuracy and attention to detail
Support daily business operations through various administrative tasks and documentation
Deliver exceptional customer service during all client interactions to enhance our company reputation

Requirements

Strong English communication skills with clear, professional phone presence
Previous experience in UK property sector or estate agency work (highly preferred)
Familiarity with Monday.com CRM platform (preferred but training provided)
Ability to work UK business hours consistently (9 AM - 5 PM UK time)
Excellent customer service skills and professional telephone manner
Basic computer proficiency and comfort with remote work technology
Flexibility with break scheduling to accommodate peak business hours during UK lunchtime
Commitment to working exclusively for our client during designated business hours