Offer summary

Qualifications:

Bachelor's degree or equivalent, preferably in Computer Science or Engineering., 3-5+ years of experience as a customer-facing project manager or in similar roles., Fluent in Japanese, with additional language skills in English and Hindi considered an advantage., Experience in SaaS/software delivery and retail or CPG markets is beneficial..

Key responsibilities:

Lead cross-functional project teams across various industries and geographies.

Translate customer contracts into comprehensive project plans and manage end-to-end delivery.

Manage customer expectations and communication, acting as the single point of contact throughout the project.

Create and maintain project documentation, reports, and presentations for stakeholders.

Job description

Description

Reporting to the Delivery Director, the Project Manager will lead the successful delivery of Trax solutions to meet company revenue goals while driving customer satisfaction. This role will be based in Tokyo.

About Trax

Trax’s mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax’s retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit www.traxretail.com.

Responsibilities:

Lead cross-functional project teams across diverse industries and geographies and hold oneself accountable for the success of projects assigned.
Translate customer contract into a comprehensive project plan and manage the delivery end to end.
Manage customer expectations, communication and act as SPOC through all phases of the project.
Create and maintain required project artefacts including project schedule, status, training materials, project documentations and presentations for various discussions.
Present project updates and key insights to senior management, ensuring clear, concise, and impactful reporting.
Support pre-sales activities, including project scoping and proposal development.

Skills:

Demonstrated leadership skills, handle stressful situations and aptitude for problem solving.
Ability to motivate & influence the project team and service providers to achieve successful delivery.
Ability to independently and quickly acquire new skills, tools, and knowledge without requiring detailed instructions or constant supervision. Attend organized training and further their knowledge by self-learning Trax knowledge repository.
Ability to remain calm under pressure, capable of identifying root causes of tension, addressing concerns diplomatically, and guiding situations toward positive outcomes.
Highly organized, proactive, efficient and possess the ability to work independently as well as collaboratively.

Requirements

3-5+ years of experience as a customer facing PM or similar role in external delivery projects; SaaS/software is an advantage
Bachelor's degree or equivalent experience; Computer Science Degree or Engineering background is an advantage
Required languages: Possess fluent verbal and written and presentation skills for Japanese (must), English (advantage), Hindi (advantage)
Experience in Retail/CPG/FMCG market – advantage
PMP/PRINCE2 or equivalent – advantage

Required profile