QA Engineer III, Software

Job Summary:

JOB DESCRIPTION – Software Engineer III- Quality

Location: Chicago, IL (CST)

Division: Ticketmaster-Resale

Line Manager: QA Manager

Contract Terms: Full Time

THE TEAM

The Ticketmaster Resale Integration Team is a core part of our marketplace engineering organization, responsible for building and maintaining the foundational applications that power the resale experience. This team plays a critical role in enabling sellers and buyers to engage seamlessly on our platform, delivering scalable, reliable, and high-performing solutions that support key resale functionalities. We collaborate closely with cross-functional partners, including Product, Design, and Data, to continuously improve and innovate the resale journey for our users.

THE JOB

As a Software Engineer III- Quality, you will be responsible for creating, maintaining and executing automated and manual test suites for Ticketmaster Resale APIs and applications. You will be collaborating with other team members to analyze integration test points and update test suites thereby ensuring integration and end-to-end test coverage to the highest degree. Quality Engineers are required to be flexible team players who can join existing projects with effective collaboration and drive features to completion with a high degree of quality. Quality Engineers are key players in creating, executing, maintaining functional and automation test suites to ensure high-quality standards. As a Quality Engineer III you will be called upon to deliver functional analysis on requested business features, perform test estimates and create and execute automated tests. 

At Ticketmaster, we value teamwork and collaboration. We have a diverse workforce spread out around the globe and use frequent collaboration sessions to work together on projects. We are looking for open, honest and caring professionals who welcome sharing ideas and helping others to succeed in our mission. We have a positive and supportive work environment where people are our greatest asset, and we are looking for similarly minded and talented individuals to join our family.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

WHAT YOU WILL BE DOING

• Create, execute and maintain automation and load tests as part of functional and regression test cycles for APIs and UI applications.
• Collaborate with teams and enhance automation frameworks to ensure continuous and effective test coverage.
• Set up and maintain test data for functional and regression tests across environments.
•  Ensure continuous integration testing through updating regression test suites and maintaining automation jobs in Jenkins.
•  Participate in test case reviews for functional and automation tests.
•  Contribute towards automation framework enhancement and test tool upgrades.
•  Assist developers by providing test scenarios during analysis and development phase.
•  Collaborate with development teams to triage and resolve defects found during various testing phases.
• Collaborate with QA across other teams during integration and end to end testing phases.
• Ensure the highest testing standards are maintained throughout the testing phase.
• Work with team members from beginning of product lifecycle through application release.
• Participate in daily stand-ups, collaborative sessions, and team meetings to work as a team to create brilliant solutions.
• Learn all about the business of ticketing and find new opportunities for resale tech to reach even more fans.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

•  4-year college diploma or university degree in computer systems design or computer science, and/or equivalent work experience
• 3+ years of experience with Automation testing tools for API and UI applications
• Strong knowledge and understanding of all processes in QA lifecycle
• Expertise in API and UI automation testing.
• Hands-on experience in creating and maintaining automation testing frameworks using SoapUI/ReadyAPI, Playwright, Cypress, Java, Junit.
• Experience testing APIs and UI desktop applications is required
• Experience with creating automated tests for APIs using tools like SOAPUI / ReadyAPI is required.
• Experience with creating automated tests for UI applications with Playwright is required.
• Experience writing automated test scenarios using Cucumber BDD
• Experience using load testing tools like JMeter or K6 is a plus
• Experience using MS SQL with an ability to write SQL queries and execute stored procedures.
• Experience debugging issues using Elastic search or Splunk logging
• Excellent verbal and written communication skills
• Experience working in an Agile or Scrum style team structure
• Experience using IDE and CI tools like Eclipse, VS Code and Jenkins for automated tests
• Knowledge of git-based source control management systems like GitLab
• Knowledge of streaming platforms like Confluent-Kafka
• Knowledge of cloud computing concepts and deployments via Docker images running on AWS ECS or Kubernetes is a plus

YOU (BEHAVIOURAL SKILLS)

A successful Ticketmaster team member is friendly, passionate and customer focused. At Ticketmaster, we strive to help each other succeed. We build collaborative solutions that bring people together by working together ourselves. If you value teamwork and a great work ethic in a fast paced and dynamic environment, then Ticketmaster will be a great fit for you. We have a tremendous number of opportunities for highly skilled people and our industry is growing quickly. 

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

----------

The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.