Offer summary

Qualifications:

2+ years experience in community management, social media moderation, or digital customer support., Exceptional written English skills with strong attention to tone, grammar, and context., Familiarity with TikTok, Instagram, and YouTube comment environments., Strong understanding of online community safety and moderation best practices..

Key responsibilities:

Monitor social comments, DMs, and replies daily across TikTok and Instagram.

Respond to community messages reflecting Flo’s tone of voice and values.

Flag and escalate sensitive or potentially harmful content to relevant teams.

Review creator and influencer content for tone and sensitivity issues before publication.

Job description

400M+ downloads. 75M+ monthly users. A decade of building – and we’re still accelerating.

Flo is the world’s #1 health app on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down.

With 6M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better.

The job

We’re looking for a sharp, emotionally intelligent Social Moderator to help us maintain a safe, respectful, and engaging experience across our English-speaking social channels. As a remote contractor, you’ll be part of our extended Social Growth team — monitoring posts, comments, and creator content with a keen eye for nuance, tone, and emerging risks.

This role is perfect for someone who reads between the lines, knows how to handle delicate topics with empathy, and isn’t afraid to jump into conversations with a smart, on-brand response. You’ll also help track brand-relevant news, flag content opportunities, and provide input on creator or ambassador posts from a moderation and tone-of-voice perspective.

Your Experience

Must have:

2+ years experience in community management, social media moderation, or digital customer support.
Exceptional written English skills, with strong attention to tone, grammar, and context.
Emotionally intelligent, perceptive, and calm under pressure.
Familiarity with TikTok, Instagram, and YouTube comment environments.
Strong understanding of online community safety, platform guidelines, and moderation best practices.
Comfortable working independently, remotely, and across time zones.
Able to review sensitive topics with empathy and professionalism.

Nice to have:

Experience moderating within women’s health, wellness, or lifestyle spaces
Previous work reviewing influencer or UGC content.
Awareness of basic content compliance and flagging procedures.

What you'll be doing

You'll be responsible for:

Community & Comment Moderation

Monitor social comments, DMs, and replies daily (weekdays) across predominantly TikTok, but also Instagram, and other EN-language platforms.
Respond to community messages in a way that reflects Flo’s tone of voice and values — informative, kind, and sharp when needed.
Flag and escalate sensitive or potentially harmful content appropriately to relevant teams.
Support the social team with comment moderation during content takeovers, spikes, or creator campaigns.
Help protect and maintain a positive, inclusive environment in all social spaces.

Content & Risk Review

Review creator, ambassador, and influencer content - helping spot tone, clarity, or sensitivity issues before publication. Align with our medical and compliance guidelines.
Assist in assessing UGC and branded content for fit with Flo’s messaging and moderation standards.
Offer clear written feedback that aligns with community standards and platform policies.

Trends & Community Insight

Monitor social conversations and news cycles for Flo-relevant content and emerging topics that could inform community responses or content planning.
Share insights with the team on user sentiment, platform conversations, and feedback loops.
Flag moments of risk or opportunity quickly and clearly.

#LI-JC1 #LI-Hybrid (don't forget to put your LinkedIn tag and make both of the tags white via Format - Text Color)

How we work

We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar.

You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it.

What you'll get

We support impact with meaningful reward. Here’s what that looks like:

Competitive salary and annual reviews
Opportunity to participate in Flo’s performance incentive scheme
Paid holiday, sick leave, and female health leave
Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
Accelerated professional growth through world-changing work and learning support
Flexible office + home working, up to 2 months a year working abroad
5-week fully paid sabbatical at 5-year Floversary
Flo Premium for friends & family, plus more health, pension and wellbeing perks

Diversity, equity and inclusion

Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants.

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