Offer summary

Qualifications:

Bachelor of Laws (LL.B), Bachelor of Civil Law (B.C.L.), or foreign equivalent required., Five years of experience as a Contracts Manager, Contracts Analyst, or similar role., Experience in a client-facing role managing teams for large IT outsource agreements is essential., Familiarity with contract drafting and governance of managed services agreements is necessary..

Key responsibilities:

Provide direction for multiple Managed Services engagements and oversee offshore teams.

Ensure overall delivery and client satisfaction through high-level client interaction.

Draft and review contracts, including Statements of Work and Service Levels for clients.

Manage project status reporting and identify additional value-add opportunities for clients.

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Job description

Description

Associate Director

Associate Director, ISG Information Services Group Americas, Inc., Stamford, Connecticut (remote): Provide direction for multiple Managed Services engagements. Oversee indirect offshore teams that support governance of large information technology (IT) outsource managed services agreements (MSA) for clients. Responsible for overall delivery and client satisfaction, high-level client interaction, project status management and reporting, identifying, and selling additional value-add work for clients, and supporting sales opportunities. Support clients in interpreting contracts with their IT service providers. Draft contracts between ISG and clients, including Statements of Work (SOW), Financial Provisions, and Service Levels. Review and manage development of any client-facing documentation related to technology deployments, process workshops, and transaction support. Must have a Bachelor of Laws (LL.B), Bachelor of Civil Law (B.C.L.), or foreign equivalent and Five years of experience as a Contracts Manager, Contracts Analyst, or similar role. Required experience must include five years of experience in a: (i) Client-facing role leading/managing a team supporting governance of large IT outsource MSA; or (ii) Service provider role responsible for management and delivery of large outsource MSA. Experience may be gained concurrently. Position eligible for telecommuting from any location in the United States. International and domestic travel required up to 25% of the time. Apply at: isg-one.com/careers.

Required profile