Patient Support Coordinator - (HR31619DM)

Job Title: Patient Support Coordinator
Location: Remote (EST Time Zone)
Salary Range: up to 1400 USD

Work Schedule: Monday - Friday, 8:00 AM to 4:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a growing U.S.-based healthcare provider focused on delivering compassionate, accessible care through modern tools and remote coordination. Their team is fast-moving, detail-oriented, and passionate about improving patient experience from the first touchpoint to long-term treatment success.

Position Overview:

We're seeking a dedicated and highly organized Patient Support Coordinator to serve as the front-line connection for patients seeking sleep testing services. You'll be responsible for coordinating communication, confirming appointments, maintaining accurate CRM data, and ensuring patients feel supported throughout their journey.

Key Responsibilities:

• Text, call, and email inbound leads to confirm interest and eligibility for sleep testing.
• Set reminders and follow up with patients who haven't responded to prior outreach.
• Answer questions about the sleep testing process with clarity, compassion, and professionalism.
• Schedule appointments or send referrals to partner providers.
• Respond to inbound phone calls with professionalism and empathy.
• Update CRM records in real time and maintain a clean, organized pipeline.
• Follow up with patients after diagnosis to check on their progress and satisfaction.
• Flag patient or clinic issues and escalate when necessary.
• Monitor and respond to social media comments, DMs, and support tickets.
• Be responsive and available during working hours via internal communication tools.

Qualifications:

• 60+ WPM typing speed.
• Excellent spoken and written English.
• Strong attention to detail and high reliability.
• Ability to juggle multiple conversations and follow up independently.
• Quiet work environment suitable for calls.
• Comfortable using tools like GoHighLevel, Airtable, Slack, GSuite, Hubspot, and Dialpad (or willing to learn quickly).

Nice-to-Haves:

• Prior experience supporting U.S. or Canadian healthcare clinics.
• Familiarity with HIPAA compliance and handling PHI (Protected Health Information).

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.