Offer summary

Qualifications:

Fluent in German and proficient in English., Excellent communication skills and good judgment., Natural taste for assistance and customer relations., Ability to treat all data with high confidentiality..

Key responsibilities:

Receive and respond to customer requests via online chats, emails, and calls.

Analyze client issues and provide necessary information.

Guide customers through contract terms and conditions.

Ensure high-quality assistance and maintain notes on every interaction.

Job description

Type of position:

Full-time position

Key languages:

Fluent level of German
Proficiency in English

Sector:

Customer Service

About our Client:

Would you like to work with one of the most multicultural company? If you are looking for a new challenge in our sunny Lisbon and want to become a customer service superstar, this role is for you!

As a Customer Care Advisor, you will assist clients to solve their issues by offering them the best options or information on the product/service.

The Offer

Receive and reply your customers requests by online chats, e-mails, and incoming calls;
Analyzing the client's issue and providing the information needed;
Guiding the customers through the terms and conditions of the contract;
Make sure to offer a high quality assistance;
Offering additional help or support;
Save notes on every interaction to provide the best customer experience;

Requirements: