Offer summary

Qualifications:

Bilingual proficiency in English and Spanish., Strong customer service and sales skills., Ability to manage leasing operations and paperwork efficiently., Excellent communication and relationship-building abilities..

Key responsibilities:

Serve as the first point of contact for clients during their business formalization process.

Schedule and conduct tours for potential residents.

Handle requests and complaints from clients promptly and professionally.

Maintain ongoing relationships with current and potential residents.

Job description

Bilingual professional who receives first contact with clients and their companions throughout their business formalization process. Position in Bogotá that serves and responds to clients in the United States.

Job Summary

A Remote Leasing Consultant is our first impression to potential and current residents. A Leasing Consultant will listen and understand the needs of a potential resident and show them that we have what they want. Greeting potential and current residents, taking requests/complaints by phone or via email, and participating in outreach marketing activities are some responsibilities of a Leasing Consultant. This position requires a customer service and sales mentality.

Essential Functions

Answer questions from potential residents to define what they want.

Schedule apartment and community tours with potential applicants.

Sell the value of community features as they relate to the customer needs to close the sale

Follow-up regularly with potential leads

Create and maintain excellent and ongoing relationships with potential and current residents

Ensure a high level of customer service

Use customer service skills to take requests, complaints, comments, and resolve them quickly as well as Work Order requests and manages these operations.

Assist in monitoring renewals and distribute and follow-up on renewal notices

Prepares and assists with all leasing paperwork

Process applications for approvals (credit check, rental history, etc.)

Takes accountability for daily leasing operations, and ensures professional and timely responses and resolutions

Attends and participates in our training programs as required

Attendance and on time arrival is an essential job function

Physical Abilities Requirements

Ability to sit for extended periods.

Fine dexterity to operate computer, calculator and other office equipment.

Visual acuity to inspect documents for accuracy.

Ability to hear and speak in English to exchange information.

Ability to attend work on a regular basis

This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment.

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