Field Service Technician Production Printers and Copiers (Digital Solutions Engineer III

The required location is in the Western US and must live within a reasonable distance to a major airport. Also, please submit candidates who have direct exp with copier/printer.

This is a nonexempt position.

Overview:

Canon USA is seeking an experienced Copier Field Service Technician for our Digital Solutions Engineer III position. This position is based in the Western U.S. (preferably Seattle, WA., Boise, ID., or Portland, OR.) and will support Canon USAs dealers, resellers, and third-party service providers located throughout the Canons West region.

You will join a team of Digital Solutions Engineers (DSEs) providing technical support on Canon Enterprise, Production, and ImageProGRAF digital imaging products. The Field Support activities will be provided through a combination of phone, e-mail, and on-site support throughout the Western US. As our product expert, you will draw upon your previous experience troubleshooting, and repairing digital imaging products to address high-level escalated hardware support issues from Canon USAs Technical Support Center.

If you have experience with office-level digital imaging products, we want to hear from you!

The base salary for this position will vary based on geography and other factors *

This position is full-time and is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.

Responsibilities:

• Provide urgent and high visibility third-level technical support via on-site or by phone to Canons dealer network field technicians and Canon resellers. Troubleshoot electromechanical and connectivity-based issues, providing timely and cost-effective solutions and ensuring Canon products meet all manufacturing and operational specifications.
• Provide detailed and thorough documentation of field activities, allowing for proper cross-communication between senior management, sales, and domestic engineering groups.
• Provide field technical seminars/training on Canon products and servicing best practices to authorized Canon dealers.
• Author technical documentation for publication to Canons technical support websites
• Provide reports with recommendations for current and future product improvements.
• Install and de-install devices and provide technical expertise at Canon tradeshows and other events.
• Performs other duties and responsibilities as assigned.

Qualifications:

• An associate degree in electronics or equivalent training in military or trade school is preferred. Canon Digital Technician ATSP certification is a plus.
• A+, Net+, or equivalent network/connectivity certification preferred.
• Minimum 2 years of experience troubleshooting and repairing Canon or other manufacturers' office-level digital imaging products. Must have an understanding of computer platforms and general application software.
• Ability to read and understand wiring diagrams, proven ability in the proper use of digital multi-meters for the troubleshooting of both AC/DC voltages.
• Must have excellent verbal and written communication skills.
• Must be willing to travel a minimum of 50% with periods of higher volume often on short notice. Available for overtime as required.
• Work experience with a copier manufacturer is highly preferred.
• A self-motivated, customer-focused individual is able to work with minimal supervision to identify root failures and provide effective resolutions.
• This position requires the ability to lift 50 lbs.
• This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies.