Offer summary

Qualifications:

Fluency in Thai and English, both written and spoken., Strong analytical skills to identify compliance issues in content., Ability to make balanced decisions based on defined policies and procedures., Experience in customer support or content moderation is preferred..

Key responsibilities:

Review user reports regarding website content and ensure compliance with guidelines.

Investigate and resolve user inquiries and reports of potentially abusive content.

Analyze data to identify trends and suggest improvements for user experience.

Meet productivity and quality standards while reviewing sensitive content.

Job description

Understand and remain up-to-date with client’s policies and guidelines
Review user reports regarding website content
Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
Serve as an advocate for the user community
Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
Review the reported content within agreed turnaround times and standards of quality
Recognize trends and patterns, and escalate issues outside policy
Fulfill base productivity and quality requirements of the client
Respond to user inquiries with high quality, speed, empathy, and accuracy
Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
Identify inefficiencies in workflows and suggest solutions
Review of sensitive content sometimes involving graphic or disturbing subject matter

Required profile