Accommodations Housekeeper

Description

Position Objective:
The Accommodations Housekeeper supports the Accommodations Department in their goal to provide clean, tidy, and well-maintained accommodations for our guests in a manner consistent with MHA’s mission, vision and values.

General Qualifications:

The Housekeeper is a Ministerial Support position. Ministerial Support staff serve in operational and service support roles and are not required to personally affirm Mount Hermon Association, Inc.’s (MHA) Christian mission, vision and beliefs. However, it is expected that staff who fill these roles no matter their personal beliefs - respect, work in harmony with, and not undermine MHA’s Christian mission, vision and beliefs. Additionally, they are required to abide by MHA’s culture code and standards of conduct. All staff are expected to join gatherings, which include prayer, worship, and Bible-centered teaching.

Key Job Accountabilities:

•  Clean and arrange guest rooms and cabins to MHA’s standards for guest arrival.
•  Clean and maintain common areas of the lodging buildings.
•  Perform laundry duties as necessary.
•  Stock and maintain housekeeping supply rooms and closets.
•  Ensure a high level of customer service is performed at all times.
•  Be courteous and helpful when interacting with our guests.
•  Assist guests with requests and questions as necessary.
•  Report any damages or repairs needed to management.
•  Label all lost and found items and bring them to the Lost and Found desk in the housekeeping office.
•  Other duties as assigned.

Qualifications

Education/Certifications/Licenses:

• Must be 16 years old or older. High school gradate and some college education or equivalent professional experience desired.

Work Experience:

• Previous cleaning experience in a commercial or hotel setting is highly desirable but not required

Knowledge, Skills and Abilities:

• A successful Housekeeper will have a heightened level of awareness and attention to detail
• Adept at time management to efficiently prepare rooms before guests check in
• Desire to work within a positive team setting with diverse people
• Have an eye for detail and must show initiative to strive for excellence in all duties
• Knowledge of proper cleaning techniques, requirements and use of equipment and knowledge of proper and safe chemical handling
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
• Ability to maintain departmental standards, policies and procedures
• Ability to communicate effectively with guests, co-workers and managers

Physical Demands:

• This position requires the ability to walk and bend for extended periods
• Use of staircases multiple times during shifts
• Requires sitting, standing, squatting, stooping, twisting, and the ability to lift/carry 40+ lbs

Additional Requirements:

• Must be available to work weekends and holidays during the summer
• Must agree to and comply with MHA’s employee driving guidelines for MHA-owned vehicles and use of personal vehicles for business purposes
• Adherence to the basic principles as expressed in MHA’s Mission, Vision, Values and Commitment statements
• Adherence to company dress code and professional standards for personal grooming and appearance
• Satisfactory completion of background investigation, or valid work