Offer summary

Qualifications:

Proven experience in customer service or client relations (1+ years preferred)., Exceptional verbal and written communication skills., Strong problem-solving and critical-thinking abilities., Self-motivated and capable of working independently in a remote environment..

Key responsibilities:

Handle inbound and outbound client communications via phone, email, and virtual platforms.

Develop and maintain strong, long-term relationships with clients.

Address client concerns proactively to ensure quick resolutions.

Collaborate with cross-functional teams to implement innovative solutions.

Job description

Client Benefit Representative | Leadership Growth Opportunity

Location: Remote,
(Fisher Home Office 222 Forbes Rd #101, Braintree, MA 02184)
Schedule: Flexible, Anywhere! Work in your preferred time zone
Boston #1 Top Places to work

About Us:
Fisher Organization is the New England division of American Income Life. Our mission is to protect the members of Labor and Credit Unions and various Associations of New England, as well as as many working families as possible throughout the region. We strive to become the premier in-home supplemental insurance company in New England while maintaining a company culture that promotes personal growth and striving to make a positive impact on our clients’ lives.

The Role:
We’re seeking a motivated individuals to lead and inspire a remote team, deliver exceptional client service, and grow into a leadership role. If you’re passionate about leading from anywhere and want to take your career to the next level, this is the perfect opportunity.

Responsibilities:

Client Support: Handle inbound and outbound client communications via phone, email, and virtual platforms, resolving inquiries with professionalism and efficiency.
Relationship Building: Develop and maintain strong, long-term relationships with clients by understanding their needs and delivering tailored solutions.
Problem Solving: Address client concerns with a proactive approach, ensuring quick resolutions and a seamless experience.
Process Improvements: Identify and implement strategies to enhance client satisfaction and streamline service delivery.
Collaboration: Work closely with cross-functional teams to address client feedback and implement innovative solutions.
Documentation: Maintain accurate records of all client interactions, ensuring compliance with organizational and industry standards.

Qualifications:

Proven experience in customer service, client relations, or a similar role (1+ years preferred).
Exceptional communication skills, both verbal and written.
Strong problem-solving and critical-thinking abilities.
Self-motivated and able to work independently in a remote setting.

Benefits:

Flexible, fully remote work environment with the ability to set your schedule.
Opportunities for professional growth, including leadership training and mentorship programs.
Competitive performance-based compensation.
A supportive team culture focused on innovation, collaboration, and success.

Work Location

Multiple locations - excluding residents of New York, Minnesota and California.

Industry: Insurance/Finance

Ready to take the next step?
If you’re excited to lead, grow, and make an impact from anywhere, we’d love to hear from you! Apply today and join a team that’s redefining remote work and professional success.

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