Patient Support and Collections Manager at Advantia Health

The RCM Patient Support and Collections Manager will be responsible for setting billing collection goals, developing collection strategies, and leading a team of collectors and patient support staff to achieve set objectives.

We are seeking a candidate with strong skills in negotiating and resolving conflicts, with a keen eye for detail and a commitment to adhering to company policies and legal regulations.

Job Responsibilities:

• Develop goals and strategies to ensure the department runs smoothly and effectively.
• Direct and oversee all collection procedures to ensure compliance with laws and regulations.
• Manage a team of collectors and patient support staff and ensure they adhere to company policies and legal guidelines.
• Monitor and control the accounts receivable portfolio for the application of timely and full collection of patient receivables.
• Communicate with patients to address discrepancies and resolve billing issues.
• Prepare and present reports on collection activities and progress.
• Establish and implement policies and procedures for collecting debts.
• Negotiate with clients in non-payment cases.
• Predict and monitor financial credit risks.
• Ensure all transactions are processed promptly and correctly.
• Work with operations to resolve patient concerns, patient collection processes, self-pay policies and patient satisfaction.
• Responsible for onboard and training staff.

Qualifications

• Proven experience as a Collection Manager or similar role
• Knowledge of billing procedures and collection techniques
• Familiarity with all relevant legal requirements
• Working knowledge of MS Office and databases
• Excellent communication and interpersonal skills
• Ability to handle sensitive, confidential information

Job Requirements:

• 2+ years of Athena experience and or super user
• 5-7 years' experience within Revenue Cycle
• Strong knowledge of front-end processes
• Strong knowledge of back-end processes including billing, follow-up, denials, and customer service
• In-depth working knowledge of all payer rules and policies
• Effective Communication, presentation and project management
• Excellent oral and written communication
• Proficient experience in computer technology, including Microsoft word, PowerPoint and Excel.
• Strong Training and evaluative skills

Please note: Advantia Health provides unparalleled healthcare to our customers by employing the most highly qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination or an approved request for accommodation is required as a condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.