Patient Support and Collections Manager at Advantia Health

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

Proven experience as a Collection Manager or similar role., Knowledge of billing procedures and collection techniques., Excellent communication and interpersonal skills., Strong knowledge of front-end and back-end processes within Revenue Cycle..

Key responsibilities:

  • Develop goals and strategies for the department's operations.
  • Direct and oversee collection procedures to ensure compliance with laws.
  • Manage a team of collectors and patient support staff.
  • Prepare and present reports on collection activities and progress.

Advantia Health logo
Advantia Health SME http://www.advantiahealth.com/
501 - 1000 Employees
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Job description

The RCM Patient Support and Collections Manager will be responsible for setting billing collection goals, developing collection strategies, and leading a team of collectors and patient support staff to achieve set objectives.

We are seeking a candidate with strong skills in negotiating and resolving conflicts, with a keen eye for detail and a commitment to adhering to company policies and legal regulations.

Job Responsibilities:

  • Develop goals and strategies to ensure the department runs smoothly and effectively.
  • Direct and oversee all collection procedures to ensure compliance with laws and regulations.
  • Manage a team of collectors and patient support staff and ensure they adhere to company policies and legal guidelines.
  • Monitor and control the accounts receivable portfolio for the application of timely and full collection of patient receivables.
  • Communicate with patients to address discrepancies and resolve billing issues.
  • Prepare and present reports on collection activities and progress.
  • Establish and implement policies and procedures for collecting debts.
  • Negotiate with clients in non-payment cases.
  • Predict and monitor financial credit risks.
  • Ensure all transactions are processed promptly and correctly.
  • Work with operations to resolve patient concerns, patient collection processes, self-pay policies and patient satisfaction.
  • Responsible for onboard and training staff.

Qualifications

  • Proven experience as a Collection Manager or similar role
  • Knowledge of billing procedures and collection techniques
  • Familiarity with all relevant legal requirements
  • Working knowledge of MS Office and databases
  • Excellent communication and interpersonal skills
  • Ability to handle sensitive, confidential information

Job Requirements:

  • 2+ years of Athena experience and or super user
  • 5-7 years' experience within Revenue Cycle
  • Strong knowledge of front-end processes
  • Strong knowledge of back-end processes including billing, follow-up, denials, and customer service
  • In-depth working knowledge of all payer rules and policies
  • Effective Communication, presentation and project management
  • Excellent oral and written communication
  • Proficient experience in computer technology, including Microsoft word, PowerPoint and Excel.
  • Strong Training and evaluative skills

Please note: Advantia Health provides unparalleled healthcare to our customers by employing the most highly qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination or an approved request for accommodation is required as a condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Negotiation
  • Microsoft Office
  • Customer Service
  • Training And Development
  • Social Skills
  • Detail Oriented
  • Communication

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