Offer summary

Qualifications:

Proven experience as a Team Manager or similar role in a scaling environment., Expertise in creating Standard Operating Procedures and implementing operational improvements., Strong leadership and people management skills with a focus on coaching and development., Excellent analytical, problem-solving, and communication skills..

Key responsibilities:

Develop and maintain Standard Operating Procedures to streamline operations.

Lead and mentor team members to foster a high-performance culture.

Collaborate with leadership to define team goals and strategies for scaling operations.

Monitor team performance and provide feedback to optimize productivity.

Job description

Job Title: Team Lead Customer Service
Company: Puzzle
Location: Honduras, Remote

About Puzzle:

At Puzzle, we are dedicated to delivering innovative technology solutions to businesses across various industries. Our team of passionate professionals is committed to helping our clients achieve their business goals by leveraging the power of technology.

Job Summary:

We are looking for a results-driven Team Lead to lead and scale our teams while creating robust Standard Operating Procedures (SOPs) and processes. In this role, you will drive operational excellence, improve workflows, and ensure sustainable growth by establishing best practices and fostering a culture of collaboration and innovation.

Responsibilities:

Develop, implement, and maintain Standard Operating Procedures (SOPs) to streamline operations and ensure consistency.
Analyze current processes and workflows, identifying inefficiencies and opportunities for improvement.
Lead, manage, and mentor team members, fostering a high-performance and growth-oriented culture.
Collaborate with leadership to define team goals, KPIs, and strategies for scaling operations effectively.
Oversee the recruitment, onboarding, and training of new team members to support organizational growth.
Drive continuous improvement initiatives, ensuring scalability and alignment with company objectives.
Act as a bridge between departments to ensure seamless communication and coordination.
Monitor team performance, providing feedback and coaching to optimize productivity and engagement.
Stay updated with industry trends and best practices, integrating them into the organization’s processes.

Qualifications

Proven experience as a Team Manager, Team Lead, or a similar role in a scaling environment.
Demonstrated expertise in creating SOPs, developing processes, and implementing operational improvements.
Strong leadership and people management skills with a focus on coaching and development.
Excellent analytical and problem-solving abilities with a data-driven approach.
Exceptional organizational and project management skills.
Strong communication skills to engage with diverse teams and stakeholders effectively.
Familiarity with tools and platforms for workflow optimization, project management, and team collaboration.

Join Us and Enjoy These Perks!

Competitive Salary: Earn a USD salary that matches your skills and experience.
Paid Time Off: We value work-life balance, offering PTO so you can recharge.
Health Insurance Subsidy: Your health matters, and we help with a subsidy to cover your care.
Salary Reviews every year!
Paid Training and Certifications

Ready to put your puzzle-solving skills to the test? Join our team today!

Want to learn more about us?

LinkedIn: Puzzle
Instagram: @puzzle.tech_

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