Offer summary

Qualifications:

4+ years of related experience in training or customer service roles., High School diploma required; Bachelor's degree preferred., Experience with practice management software, particularly Henry Schein One solutions., Strong communication, time management, and customer service skills..

Key responsibilities:

Facilitate remote training sessions for new and existing customers.

Provide post-training documentation and maintain an updated calendar.

Document training sessions in the CRM system and communicate with team members via email.

Assist in resolving technical issues and participate in team meetings.

Job description

***This position is Remote***

Job Summary

This position is responsible for providing training and implementation of the suite of Henry Schein One eServices to all new or existing customers. Professional, timely and effective customer service expectations are met and/or always exceeded. Active participant, and contributor to the achievement of individual, team, and department goals. Work toward and assist in the achievement of individual, team, and department goals.

What you will do

Facilitate remote training calls with new and existing customers using standardized curriculum agenda
Instruct offices using prepared curriculum on each topic
Provide post training session documentation on related topics
Maintain updated calendar
Responsible for excellent time management skills to achieve customer service expectations
Maintain individual utilization and productivity goals as determined by leadership
Schedule follow up sessions or webinars with customers as needed
Provide email communication to offices and other team members as required
Attend and participate in weekly team meetings
Document sessions within CRM system
Work on several different software platforms to retrieve customer data for monitoring
Maintain an average of 75% of work time on phone with customers
Maintain a personal CSAT score of 90% or above
Work with Implementation team members to coordinate Core and eServices training sessions
Assist Support team members to resolve technical issues for customers
Provide shadowing opportunities on a limited basis
Participate in special projects and perform other duties as required based on current business needs

Travel/Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications

Must have:

Typically 4 or more years of related experience.
Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.
Practice management software and services including Henry Schein One solutions experience
Professional training experience
Dental industry experience including front office and back office administration.
Proficient with Microsoft Office products
Basic understanding of industry practices
Strong time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented and ability to work with and resolve complex issues
Ability to plan and arrange activities
Strong interpersonal communication skills
Strong written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Analytical thinking
Oversee small to medium sized projects
Identify and recommend continuous improvement opportunities
Establish productive working relationships at multiple levels within the organization

The posted range for this position is $44,460-$60,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.

What you get as a Henry Schein One Employee

A great place to work with fantastic people.
A career in the healthcare technology industry, with the ability to grow and realize your full potential.
Competitive compensation.
Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.

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