Director, Training and Development

Position Summary:

The Director of Training and Development is primarily responsible for directing the overall functions of onboarding, training, and employee development initiatives for the region. Responsible for the effective development and deployment of learning and training, as well as continuing education programs for employees. Actively search, creatively design, and implement effective methods to educate, enhance performance and recognize performance, as directed by leadership. Assure competency of all Managers of Training and Development and the effectiveness of onboarding and training programs throughout the region as well as monitoring key performance initiatives, including reduction in attrition and bad debt. 

Essential Functions and Job Responsibilities:

• Acquires and maintains knowledge of current products and services, industry challenges, revenue drivers, customer demographics and centralized functions and processes.  
• Routinely reports on all training and employee development activities to senior leadership; delivers consistent status updates to impacted departments/units. 
• Monitor feedback from trainees after educational sessions and adjust curriculum, as necessary.
• Design training programs to address the needs of employees and appropriate training methods or activities which may include resource aids, simulations, mentoring, on-the-job training.
• Create, maintain, monitor, and update all standard operating procedures in the region and maintain appropriate cataloging and reference library that is accessible to the region.
• Serves as internal coach and consultant to Leadership, Department Managers, and Supervisors to improve individual performance in the context of organizational expectations, goals and objectives which are achieved through learning and training.
• Provides customized interventions in departments or divisions to address leadership related issues (conflict resolution, training programs, teamwork, visioning, etc.).
• Ensures new employee orientation meets organizational expectations.
• Provides strategic oversight and follow-up studies of all completed training to evaluate and measure results and modify programs as needed.
• Owns and directs the communication plan for training and learning ensuring that all individuals are aware of necessary training and are informed on training process.
• Develop and monitor spending against the departmental budget. 
• Responsible for ensuring an effective on-boarding and providing comprehensive training and regular feedback.
• Responsible for cultivation and growth of Managers of Training and Development throughout the region.
• Drive team member engagement, recognition, and retention. 
• Develop and maintain working knowledge of current DME products and services offered by the company.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth’s Compliance Program.
• Perform other related duties as assigned.

Management/Supervision:

• Accomplishes regional leadership objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes annual goals and objectives for the training program based on the organization’s strategic goals.
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.

Competency, Skills, and Abilities:

• Proven leadership skills
• Strong persuasion skills
• Excellent relationship building skills and personality.
• Excellent verbal and written communication skills
• Excellent presentation skills
• Independent thinker and decision maker
• Strategic business partner
• Proficient computer skills and knowledge of Microsoft Office specifically Excel, PowerPoint, SharePoint
• Proficient in the use of Learning Management Systems
• Proficient in the creation of training materials, including video production, and editing.
• Ability to prioritize and manage multiple projects.
• Ability to work independently and with a team.

Education and Experience Requirements:

• Bachelor’s degree in a business-related field is preferred.
• Five (5) years of management experience in related position, preferably in the DME, Diabetic or medical supplies industry.
• Two (2) year’s experience developing and conducting healthcare training across a broad range of business units.

Physical Demands and Work Environment:

• Work environment will be stressful at times, as overall office activities and work levels fluctuate.
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time.
• Subject to long periods of sitting and exposure to computer screen.
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
• Must be able to lift 30 pounds as needed.
• Excellent ability to communicate both verbally and in writing.
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Ability to utilize a personal computer and other office equipment. 
• Physical and mental ability to analyze, problem-solve and lead others. 
• Mental alertness to perform the essential functions of position and the ability to properly treat confidential information. 
• Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy. 
• Ability to work after non-business hours as needed.