Offer summary

Qualifications:

Excellent customer service and communication skills are essential., Proficiency in Microsoft Excel and Word is required., Experience with Housecall Pro is preferred., A technical mindset with problem-solving skills is necessary..

Key responsibilities:

Schedule, create estimates, invoice, and book using Housecall Pro.

Monitor technicians' progress and ensure efficient service delivery.

Interpret technician notes to make informed decisions on service requests.

Contribute to improving operational efficiency and customer satisfaction.

Job description

This is a remote position.

Job Details:

40 hours per week

Monday to Friday - 11 AM to 7 PM EDT (1 hour unpaid break)

Saturday - 8 AM to 1:30 PM EDT (30 minute unpaid break)

We are seeking an energetic and positive Dispatcher to join our team. This role is crucial in bridging the gap between our clients and field technicians, ensuring efficient service delivery and high customer satisfaction. The ideal candidate will have excellent customer service skills, technical aptitude, and the ability to thrive in a fast-paced environment.

Responsibilities:

To schedule, create estimates, invoice, and book using Housecall Pro
Leverage customer service skills to satisfy clients and route technicians promptly
Monitor technicians' progress throughout the day, ensuring efficient utilization
Interpret technician notes and service call details to make informed decisions
Prioritize and manage multiple service requests in a fast-paced environment
Contribute to improving operational efficiency and customer satisfaction

Requirements

Excellent customer service and communication skills
Ability to multitask, prioritize service calls, and have the ability to retain important information
Proficiency in Microsoft Excel and Word
Excellent planning and organizational skills
Self-motivated and detail-oriented
Technical mindset with ability to grasp basic equipment issues
Experience with Housecall Pro
Adaptability to handle diverse client needs and emergency situations
Problem-solving skills to address scheduling conflicts and unexpected issues
Experience in dispatch or related field preferred