Product Engineer (Microsoft 365)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Senior Product Engineer (Microsoft 365) applies deep expertise across key business functions to deliver product features by aligning Microsoft 365 capabilities with client business processes. The role is responsible for creating technical and process designs, as well as configuring vendor software, to support new or existing complex enterprise-wide and business unit applications and maintenance initiatives. The Senior Product Engineer is also aware of vendor feature roadmaps and understands how to navigate support processes and developer groups to gain insight and influence future direction.

This position is offered to an experienced Microsoft 365 engineer, with an emphasis on the Microsoft Office suite, who is eager to help drive and support Allstate’s complex Microsoft 365 services.

The ideal candidate will possess the following: good attitude, clear communication skills (both verbal and written), be a team player, a self-starter who is able to work independently, capable of multi-tasking, managing multiple complex tracks of work, deliver on commitments and be able to troubleshoot complex issues. The internal Allstate job title used for this role is Vended Application Lead Consultant.

Key Responsibilities

• Create the functional design, leveraging moderate technical skills, to address complex business processes or issues or to address the requirements of a set of product features
• In partnership with the business groups and technical teams, provide knowledge and support for resolving technology issues in multiple areas of the business; acknowledged as a subject matter expert in multiple processes and applications
• Support the planning, conduct, and review of module and integration testing for all but the most complex projects
• Organize, lead and finalize feature review sessions for complex business issues/requirements and document resulting decisions; provide coaching to newer team members on their features and delivery
• Develop overall product planning by contributing to/creating stories for complex features in areas of responsibility, including guiding the story development for other team members who may be learning
• Configure or develop within vendor software; review and verify operation of new vendor release features. Leverage vendor defect resolution procedures and support tools to resolve issues.
• Use knowledge of integrated requirements to evaluate proposed software products in line with strategic corporate and vendor direction
• Provide training for other team members and users; assist in developing team bench strength
• Manage the issues and blockers for assigned features and product stories

Experience

• 4 years or more of extensive knowledge and recent Microsoft 365 product experience (Preferred)
• Extensive experience with enterprise-level installable and cloud software/SaaS solutions such as Microsoft 365 Apps for Enterprise, Visio Online.
• Designing large enterprise-level solutions upon technical, application and business requirements 
• Knowledge to develop and execute complex deployment scenarios 
• Consulting to support hybrid platform solutions and platform rationalization 
• Extensive experience with PowerShell scripting required   
• Knowledge of MS security (Patch Management) 
• Writing Technical & Support Documentation 

Supervisory Responsibilities

• This job does not have supervisory duties.

Education

• 4 year Bachelors Degree (Preferred)

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

#LI-MF1

Skills

Computer Science, Defect Resolution, ERP Applications, Functional Designs, Integration Testing, Issue Management, Microsoft Office, Problem Solving, SaaS Solutions, Troubleshooting

Compensation

Base compensation offered for this role is $92,560.00 - $150,000.00 annually and is based on experience and qualifications.
 
*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e., commission, bonus, etc.) as applicable for the role.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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