Associate Order Management Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

Essential Duties and Responsibilities:

• Assist in managing small-sized customer renewals records in Salesforce (75%)
  • Assist in maintaining accurate customer renewal records in Salesforce, including the addition of annual maintenance price increases.
  • Follow the established renewal cycle process to help ensure the generation of timely quotes.
  • Assist in identifying draft renewal quotes that need action.
  • Responsible for initiating timely renewal reminders.
  • Post-renewal, ensure invoices are properly generated and delivered, and next year’s renewal record is accurately generated.
• Customer Support (25%)
  • Assist internal and external customers in resolving order-related issues that may required redirection via emails or phone calls.  Escalate to the Order Management Specialist for resolutions as needed.
  • Help monitor dashboards and reports for undelivered invoices and draft quotes needing approval and bring them to the Order Management Specialist’s attention.

Required Qualifications:

• 0-2 years of work experience in Order Management
• General knowledge and basic experience with computers and business office software (email, Windows).
• Professional demeanor
• Good written and verbal communication skills
• Detail-oriented
• Commitment to Rocket Software core values of Empathy, Trust, Love and Humanity

Preferred Qualifications:

• Professional office experience/exposure

Education:

High School Diploma required

Travel Requirements:

Minimal <5%

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-SD1

#LI-Remote

What Rocket Software can offer you in USA:

• Unlimited Vacation Time as well as paid holidays and sick time

• Health and Wellness coverage options for Rocketeers and dependents

• Life and disability coverage

• Fidelity 401(k) and Roth Retirement Savings with matching contributions

• Monthly student debt benefit program

• Tuition Reimbursement and Certificate Reimbursement Program opportunities

• Leadership and skills training opportunities

EOE M/F/Vet/Disability.  Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!