Offer summary

Qualifications:

Bachelor's degree in Industrial Technology, Mechanical Engineering, Electronics, IT, or related field; Master's degree preferred., Solid experience as a regional lead in field service with a proven track record in leading successful projects., Strong knowledge of Automation PLC, RFID, and IoT devices, along with excellent leadership and remote collaboration skills., Fluency in English, both verbal and written, with strong interpersonal and communication skills..

Key responsibilities:

Lead and develop the field service engineer team across Regional countries.

Collaborate with cross-functional teams to drive optimal service delivery within and across regions.

Conduct evaluation visits, monitor pilot projects, and guide customers through development stages.

Provide customer support for installation, training, and troubleshooting of products and solutions.

Job description

Company Description

A Avery Dennison é uma empresa dedicada à ciência e fabricação de materiais, especializada no design e fabricação de uma ampla variedade de materiais funcionais e de etiquetagem. Nossa experiência e escala global nos permitem oferecer soluções inovadoras, sustentáveis e inteligentes para clientes de todo o mundo.

Job Description

Lead and develop the field service engineer team across Regional countries
Collaborate with cross-functional teams to drive optimal service delivery within and across regions
Conduct evaluation visits, monitor pilot projects, and guide customers through development stages
Maintain strong customer relationships and partnerships
Provide market insights and analysis to improve solutions and add value
Support key field service projects and provide regular team performance reports
Offer customer support for installation, training, and troubleshooting of products and solutions
Travel to remote locations and overseas when required

Qualifications

Bachelor's degree in Industrial Technology, Mechanical Engineering, Electronics, IT, or related field; Master's degree preferred
Solid experience as a regional lead in field service
Proven track record in leading successful field service projects
Strong knowledge of Automation PLC, RFID, and IoT devices
Excellent leadership and remote collaboration skills, with a focus on diversity and inclusion
Strong interpersonal and communication skills
Fluency in English, both verbal and written
Experience with diagnostic apps/software
Self-disciplined and adaptable to changing work environments
Computer literate with proficiency in relevant applications
Experience in the apparel market is a plus