Director, IT Business Systems and Applications

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

The Director of IT Business Systems and Applications is responsible for overseeing and directing IT’s technology stack, its strategy, operations, and SaaS based applications. This position plays a key role in shaping the technology vision and ensuring alignment with the overall company business objectives.

The ideal candidate has a strong combination of strategic thinking, operational excellence, and a hands-on approach to delivering innovative and scalable technology solutions. This role will lead IT application management and operations, including the implementation and integration of information systems for digital transformation. A firm understanding of AI/ML based technologies and experience collaborating with leadership peers, senior executives, and go-to-market business owners are critical requirements.

Job Duties and Responsibilities:

Enterprise Application Services:

• Oversee the Enterprise Application staff that configure and maintain IT’s corporate applications, ensuring they function optimally and align with business needs.
• Manage relationships with software vendors, contracts, licenses, renewals, and key applications.
• Lead the planning, implementation, and evaluation of new applications and major updates, coordinating with cross-functional teams to ensure successful delivery.
• Govern the inventory and use of existing back-office applications and licenses across Reltio. 
• Ensure seamless integration of applications and use within the company’s tech ecosystem, optimizing workflows and data accessibility.

IT Strategy and Operations:

• Develop and implement an IT applications systems strategy to support the company’s long-term business goals.
• Lead the development and implementation of an application framework to ensure data integrity, privacy, and compliance.
• Provide executive updates on IT roadmaps and projects, ensuring alignment with organizational priorities and fostering cross-functional support.
• Plan and manage the IT budget, ensuring resources are allocated effectively to maintain operational efficiency while meeting strategic priorities.
• Create program and project plans and drive execution to on time completion and cost.
• Oversee the IT Enterprise Applications team to ensure high performance, reliability, scalability, and security of all systems and applications.
• Drive continuous improvement in operational processes, ensuring adherence to best practices.
• Promote a culture of secure based application literacy and empower staff to leverage AI capable applications as a strategic asset.
• Define SMART based, quarterly goals and annual roadmap plans. 
• Lead a high-performing IT team, fostering a culture of accountability, innovation, and continuous learning.
• Lead and manage the Jira based, IT change management processes. 
• Mentor and develop talent, providing opportunities for skill growth and career advancement.
• Conduct quarterly staff check-in’s and annual performance reviews.

Skills You Must Have: 

• 7+ years of experience in a leadership role within business application and/or IT management.
• Experience leading and managing global IT teams across different countries and cultures.
• Minimum Bachelor's degree in Information Systems, Computer Science, Computer Engineering, or equivalent IT leadership management experience
• Proven track record of success in developing and implementing IT strategies that align with business objectives.
• Strong understanding of business processes and applying technology and automation to improve them.
• Awareness and experience with emerging technologies (e.g. AI, ML, automation)
• Responsible for the governing of application and license management. 
• Excellent communication, collaboration, and problem-solving skills.
• A business system acumen of processes and workflows (e.g. order to cash).
• Experience with application SaaS spend management
• An architectural and technical understanding of application and data integrations.
• Experience with common, cloud-based, business applications and technologies (e.g., ERP, CRM, HRIS).
• Create IT dashboards and reports based on project and operational KPI’s and metrics.
• Strong understanding of IT security principles and best practices.

Skills That Are Nice to Have:  

• Experience leading IT Teams managing back-office systems (e.g. Google Workspace, Microsoft Azure, Okta, Jira, Slack)
• Knowledge and experience with automated workflow systems (e.g. Bettercloud, Okta, Workato)
• Process improvement methodologies (ITIL, Lean, Six Sigma)
• Data analytics and business intelligence expertise
• Enhanced cybersecurity knowledge
• Project management certifications (PMP, Agile)
• Experience creating and managing OKR and KPI programs
• Strong financial acumen and budgeting skills