Offer summary

Qualifications:

Master's degree in Telecommunications preferred with 15 years of experience in voice/data network engineering and architecture., Minimum 10 years of project management experience, particularly in client service environments., Experience in designing and implementing IP telephony systems and understanding of network infrastructure and protocols., Exceptional written and public speaking skills, with the ability to communicate effectively at all organizational levels..

Key responsibilities:

Evaluate existing communication systems and recommend technological alternatives.

Design and implement communication interfaces and provide Tier 3 customer support for deployed systems.

Manage service implementations, track delivery, and ensure compliance with vendor performance.

Develop and maintain key project documents, including project management and risk management plans.

Job description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.

THE HIGH LEVEL

Iron Bow Technologies is looking for a Telecommunications Engineer who possesses extensive knowledge of the telecommunication industry, network architectures, engineering and deployment support for Vendor provided transport services and integration into the Customer’s data network, strategic industry analysis, billing audits, and new technology assessments?

WHAT YOU’LL BE DOING

Evaluate existing operations support communications systems and technological alternatives.
Design and implement communications interfaces, including detailed engineering documentation and voice/data network configurations.
Recommend a comprehensive technology platform and architecture aligned with Customer’s strategic goals.
Provide Tier 3 customer support and advanced troubleshooting for deployed systems.
Specify, evaluate, and cost-model service provider network options and multi-Carrier service architectures.
Discover, design, and engineer unique service capabilities that enhance functionality and cost-efficiency.
Manage service implementations, track delivery, and broker vendor meetings to ensure compliance and performance.
Remediate carrier billing discrepancies and ensure accurate back credit reconciliations.
Develop and maintain key project documents including project management plans, risk management plans, test plans, and process flows.
Interface with service provider sales and product teams to ensure optimal support, pricing, and operational alignment.

WHAT YOU BRING TO THE TABLE

You have a Master's degree in Telecommunications preferred with 15 years’ experience in voice/data network engineering, business, and architecture
Minimum 10 years of project management experience
Must have experience designing and implementing IP telephony systems.
Understanding of network infrastructure and protocols (proprietary, IMS, and IP), and latest LAN/WAN/VoIP protocols (MPLS, BGP, SIP), as well as latest-generation routers, telecommunications switches, telecommunication services, and other ancillary equipment applicable to the planned voice/data telecommunications environment is preferred.
Exceptional written skills, including the ability to author client communications, expository project documents (e.g., Statements of Work), and strategic analyses.
Exceptional public speaking and presentation skills.
Strong client skills with the demonstrated ability to communicate effectively throughout all levels of an organization.
First-hand experience developing and providing training and customer support for VoIP system Implementations.
Project management experience in a client service environment.
Proficiency in formal project management methods, including internal documentation and external
Demonstrated ability to accurately project timing and associated costs across a range of project types, scale, and complexity.
Recent verifiable experience designing, developing, and implementing Communications networks for public transit industry applications.
Demonstrated ability to perform the duties mentioned above.
Demonstrated experience performing billing audits and developing management summary reports of finds and recommendations.

TRAVEL REQUIREMENTS

No travel is expected for this position, and it will be 100% remote.

WHY YOU’LL LOVE IT

You thrive on designing and implementing cutting-edge IP telephony and communications networks, especially in dynamic, high-impact environments like public transit.
With your deep knowledge of voice/data systems, network protocols, and project management, you'll play a critical role in shaping advanced, cost-effective telecommunications solutions.
This role values your technical leadership, strategic thinking, and ability to communicate effectively with clients and stakeholders at all levels.
You enjoy solving complex challenges, mentoring others, and driving innovation while making a tangible difference in public infrastructure, this position offers the perfect blend of responsibility, recognition, and reward.
Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
Be a part of organizational transformation. Now’s the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

#LI-EC1 #LI-Remote

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

Required profile