Offer summary

Qualifications:

Associates degree and over 3 years of hands-on experience with macOS and iOS., Proficiency in troubleshooting end-user hardware, operating systems, and software applications., Experience with JAMF for device management and support., Broad understanding of technology and enterprise IT environments..

Key responsibilities:

Provide remote technical support for macOS, iOS, and Windows systems via email, chat, and phone.

Configure, image, and troubleshoot Apple devices and related applications.

Diagnose technical issues using remote access tools and provide guidance on system usage.

Support Microsoft Office 365 applications across Mac and Windows environments.

Job description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.

THE HIGH LEVEL

As a Mac Support Technician, you will provide remote technical support for macOS, iOS, and Windows systems through email, chat, and phone. You’ll handle system configuration, software installation, troubleshooting, and end-user support with a focus on Apple devices. This role involves resolving technical issues, performing system cleanups, and collaborating with cross-functional teams to deliver efficient and user-friendly IT support in a fully remote environment.

WHAT YOU’LL BE DOING

Deliver remote technical support to end users via email, chat, and phone for macOS and Windows systems, along with related applications.
Configure, image, support, and troubleshoot Apple macOS, iOS, and Microsoft Windows operating systems; provide guidance on system usage and functionality.
Diagnose and resolve technical issues using remote access tools and communication platforms.
Provide support for Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive across Mac and Windows environments.

WHAT YOU BRING TO THE TABLE

You have an Associates degree and over 3 years of hands-on experience with macOS, from version 10.10 to the current release, as well as iOS 11.x.x and newer.
You possess at least 3 years of experience troubleshooting end-user hardware, peripherals, operating systems, software applications, and network connectivity issues.
You have demonstrated proficiency with Mac systems and hands-on experience with JAMF for device management and support.
You possess a broad understanding of technology, including hardware, software, and IT service concepts, enabling you to effectively support users across varying technical skill levels and create clear, user-friendly documentation.
You have in-depth knowledge of enterprise IT environments, particularly in working with peripherals such as printers and monitors and are familiar with iPhone models 13 and above.

TRAVEL REQUIREMENTS

No travel is expected for this position, and it will be 100% remote.

WHY YOU’LL LOVE IT

You thrive in a fast-paced, remote environment where you're empowered to solve technical challenges independently while staying connected with a collaborative team.
You enjoy helping others by demystifying technology, and you find satisfaction in guiding users through solutions with patience and clarity.
You’re a detail-oriented problem solver who takes pride in maintaining high standards for user support, documentation, and continuous learning in a dynamic tech landscape.
Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
Be a part of organizational transformation. Now’s the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

#LI-EC1 #LI-Remote

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

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