Clinical Quality Analyst

Description

About the Role

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve.

The Clinical Quality Analyst in Outpatient Mental Health services at Mindpath serves as a key resource for investigating clinical quality concerns, with a primary focus on case review, preliminary analysis, and documentation.

This is a fully remote, full-time role (40 hours/week, Monday–Friday).

Responsibilities

Conducts Clinical Case Reviews:

• Receives and reviews clinical complaints, incidents, and grievances
• Conducts thorough preliminary investigations
• Documents findings in the Clinical Incident Management System
• Identifies patterns and recommends appropriate next steps, including escalation when necessary

Evaluates Escalation Requirements:

• Assesses case severity and risk levels
• Determines which cases require escalation to the Clinical Quality Leader or Regional Medical Director or Regional Psychotherapy Director
• Identifies potential legal or licensing board complaint issues and coordinates with the legal team
• Follows established protocols for case routing

Maintains Quality Case Documentation:

• Ensures accurate and timely documentation of all case reviews
• Tracks case progress and resolution timelines
• Maintains confidentiality and compliance with applicable federal, state, and organizational regulations
• Closes resolved cases in a timely manner with proper documentation
• Takes and distributes concise meeting minutes from quality meetings to relevant stakeholders.

Analyzes Case Trends:

• Identifies recurring issues or trends in complaints and incidents
• Compiles data for quality improvement initiatives
• Prepares summary reports on case volumes, types, and outcomes
• Flags potential systemic issues for leadership review
• Utilizes organizational reporting platforms to track, respond to, and analyze data from incidents, grievances, complaints, and patient feedback

Supports Quality Improvement:

• Assists with implementation of quality improvement measures
• Provides feedback on clinical workflows and processes
• Participates in quality-related projects and initiatives
• Helps monitor effectiveness of implemented changes

Qualifications

• High School diploma or equivalent
• Licensure or certification as a CNA, LVN, or CMA
• 2+ years of experience in outpatient mental health preferred
• Strong analytical and critical thinking abilities
• Clinical background with experience in outpatient Mental Health services
• Attention to detail and thoroughness in case review
• Excellent documentation and record-keeping skills
• Ability to maintain confidentiality and adhere to professional boundaries
• Effective communication skills, including the ability to interact professionally with clinicians and leadership

The Benefits
We offer a robust benefits package to include:

• Medical, Dental, Vision, and EAP
• LTD/Life Insurance
• 401k with employer match
• PTO accrual starting at 15 days per year
• Paid Parental Leave
• Tuition Reimbursement Program

About Mindpath Health

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500 mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care.

At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Arizona, and growing.

If you're looking for a purpose-driven organization where your work truly matters, we’d love to meet you!

Mindpath Health is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.