Offer summary

Qualifications:

Experience with AWS services, particularly Amazon Connect., Proficiency in IVR systems and testing methodologies., Familiarity with UI automation tools, specifically Playwright., Strong analytical skills and attention to detail for test case design..

Key responsibilities:

Conducting IVR testing to ensure proper functionality and navigation.

Performing AWS integration testing for seamless service interaction.

Automating UI tests for the IVR interface using Playwright.

Collaborating with development teams to identify and resolve system issues.

Job description

A Contact Center Tester, particularly in an environment utilizing AWS, IVR, and Playwright, focuses on verifying the functionality and performance of contact center systems, including IVR applications. This involves designing and executing test cases, automating IVR flows, and collaborating with development teams to ensure quality and resolve issues.

Responsibilities:

IVR Testing:

Ensuring that Interactive Voice Response systems are functioning correctly, including accurate navigation, voice recognition, and call routing.

AWS Integration Testing:

Verifying that the contact center system integrates seamlessly with other AWS services like Amazon Connect etc.

UI Automation with Playwright:

Automating UI tests to ensure the functionality of the IVR interface, both through browser-based interfaces and in headless mode.

Test Case Design:

Developing comprehensive test cases covering various scenarios, including positive and negative test cases, edge cases, and performance testing.

Collaboration with Development:

Working closely with development teams to understand system design, identify and resolve bugs, and ensure the quality of the deployed system.

Performance Testing:

Evaluating the IVR system's ability to handle high call volumes and maintain performance under load.

Test Environment Setup and Management:

Setting up and maintaining test environments, including AWS resources and test data.

Documentation and Reporting:

Documenting test cases, results, and findings in a clear and concise manner

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.

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