Home Infusion Coordinator

Description

WHO WE ARE
Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies nationwide. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.

JOB SUMMARY:

The Home Infusion Coordinator at Polaris Pharmacy Services is responsible for coordinating and managing the delivery of home infusion therapy services to patients. This role ensures that patients receive high-quality, timely, and efficient care while maintaining compliance with all regulatory and company standards. The coordinator acts as a liaison between patients, healthcare providers, and the pharmacy to facilitate seamless service delivery.

DUTIES/RESPONSIBILITIES:

• Coordinate the initiation and continuation of home infusion therapy services for patients.
• Serve as the primary point of contact for patients, healthcare providers, and internal teams regarding home infusion services.
• Ensure accurate and timely communication of patient information and therapy requirements to all relevant parties.
• Schedule and oversee the delivery of medications and supplies to patients' homes, ensuring timely and accurate fulfillment.
• Monitor patient therapy progress and address any issues or concerns in collaboration with healthcare providers.
• Maintain comprehensive and accurate patient records, ensuring compliance with all regulatory and company standards.
• Collaborate with pharmacists, nurses, and other healthcare professionals to optimize patient care and outcomes.
• Provide education and support to patients and their families regarding home infusion therapy and related processes.
• Participate in quality improvement initiatives to enhance service delivery and patient satisfaction.
• Stay informed of industry trends and best practices to continuously improve the home infusion program.

Qualifications

QUALIFICATIONS/COMPETENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED SKILLS/ABILITIES:

• Strong knowledge of home infusion therapies, including medication administration and patient monitoring.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficient in using healthcare management software and electronic medical records.
• Exceptional communication skills, both verbal and written, to interact with patients, families, and healthcare professionals.
• Ability to work independently as well as collaboratively within a team environment.
• Strong problem-solving skills and the ability to make informed decisions under pressure.
• Demonstrated commitment to providing high-quality patient care and maintaining patient confidentiality.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent required
• Minimum of 3 years of experience in home infusion therapy or a related healthcare setting.
• Proven experience in coordinating patient care and managing infusion services.
• Experience working with interdisciplinary teams to deliver comprehensive patient care.

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk
• May be necessary to work extended hours as needed
• May lift and/or move up to 30 pounds
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

HOLIDAY & PTO POLICY

• Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
• Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
• Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.

BENEFITS for full time Employees

• Medical, Dental, and Vision insurance
• 401 (k) (available for Part Time & Full Time EEs)
• Short-term and Long-term disability insurance
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Employee referral bonus program