IT Help Desk - ALPA

About A-MAX

Start Your Career at A-MAX Insurance!

At A-MAX Insurance, we are growing fast, and we want YOU to be part of our success! For over 20 years, we have been helping our employees grow and reach their goals, and we are looking for motivated people ready to start their journey with us.

About A-MAX Insurance:

A-MAX is an industry leader that specializes in providing low-cost insurance to thousands of customers and businesses. We are dedicated to exceeding expectations by continuing to set forth our commitment of providing excellent service, affordable rates, and convenient locations. We believe that buying insurance should be quick, easy, and hassle-free; which is why we have made it our mission to simplify insurance by providing easy-to-understand, customized policies that best fit the needs and budgets of our customers.

A-MAX actively fosters the growth of our employees and company to maximize our positive impact on the community. Our motivation is to provide sustainable career opportunities for our employees and reward them for their dedication and commitment. A-MAX has aided in the economic growth of local communities by more than tripling our workforce and adding more jobs in low-to-middle-income neighborhoods.

Why Join Us?

Compensation

• Competitive Salary
• Weekly Payroll

Comprehensive Benefits

• Medical, Dental, and Vision Insurance
• Voluntary Benefits
• FREE Basic Life Insurance & Long-Term Disability Coverage

Time Off & Work-Life Balance

• Paid Time Off
• Paid Holidays

Financial Security & Retirement

• 401(k) with up to a 4% Company Match
• Short Waiting Period for Retirement Benefits

Career Growth & Support

• Opportunities for Internal Advancement

About the Position

What We are Looking for:

A successful candidate would be service-oriented attitude with solid interpersonal skills. They should be able to work in a fast-paced environment and be a strategic thinker.

This is a Hybrid role in the Dallas area.

Job Responsibilities:

• Provide technical assistance, information gathering and support for incoming queries and issues related to computer systems, software, and hardware

• Provide training to users as part of the normal course of troubleshooting

• Logging, categorizing, and actioning all income ticket activity in the Helpdesk Ticketing system

• Perform regular follow-ups with all incoming ticket activity in the Helpdesk Ticketing system

• Install, modify, and repair computer hardware and software issues

• Manage user accounts, updates, and password resets

• Assist other IT teams with maintenance of the company IT infrastructure, software and hardware rollouts, and project tasks as assigned

• Install computer peripherals for users

• Manages the back-up rotation process; restores files as necessary

Position Qualifications:

• Bachelor’s Degree in computer science, IT or similar is preferred

• Some college coursework in information systems or equivalent is required

• One to three years IT experience required

• COMPTIA A+ is required

• Must have knowledge of procedures, utilities, and program script is required

For information on A-MAX Auto Insurance & Affiliates, including more information on employee benefits and our company culture, visit our website at https://www.amaxinsurance.com/careers

A-MAX Auto Insurance & Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.