Data Verification Specialist

Description

Job Purpose: The Data Specialist is responsible is to assure ongoing compliance with federally required Electronic Visit Verification (EVV) regulations. This involves a variety of duties from timecard punch corrections to providing personalized support to individual employers and their hired workers.

Essential Job Functions:
(Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions.)
• Ensures that electronic visit verification (EVV) data remains accurate for billing and payroll before being released to outside agencies.
• Monitors and tracks timecard punches in the EVV system to ensure punches are being recorded correctly.
• Transcribes comments to software system (FMS and Laserfiche) care notes accurately and timely.
• Communicates via phone and email and collaborates with people who use iLIFE services to address missed tasks.
• Addresses EVV setup issues and communicate resolution as needed with people who use iLIFE services and iLIFE’s internal team.
• Escalates conflicts, grievances, incidents, etc. to appropriate representatives.
• Processes EVV compliance reports as a final check of tasks and visits completed.
• Attends in-person events as assigned, assisting attendees with timesheets and EVV.
• Other duties as assigned

Qualifications

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)

Minimum Required Education: High school education or equivalency; college degree preferred

Minimum Required Experience:
Minimum of one year customer service experience
Preferred two to four years of experience in payroll processing
Preferred one to two years of experience in EVV systems

Required License – Certification – Registration:
Issued By Governing Body (if applicable):
Travel Type: Less than 10%

Knowledge – Skills – Abilities:
• Strong organization and administrative skills
• Proficient in Microsoft Office Outlook, Word, Excel, and Access; ability to learn and use PC based software programs
• Excellent verbal and written communication and interaction skills with a diverse team, customers, and other stakeholders
• Ability to perform work with a high degree of accuracy while meeting requirements
• Ability to prioritize duties and function effectively in a multi-task environment
• Ability to operate under and explain agency and departmental procedures and guidelines
• Takes the initiative and provide feedback for process improvements
• Ability and desire to cross-train; learn the work of other departmental staff in an effort to provide an effective back up when needed.
• Maintain a high energy level that is focused on completing departmental and agency goals in a professional and timely manner.
• Possess the desire to learn and grow with the job, enhancing responsibility and skill to a higher level.

Physical Requirements, Visual Acuity, and Work Conditions:

Physical Requirements: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time.

CFI is an Equal Opportunity Employer and promotes a Drug Free Work Environment