IOP Clerk

Outpatient Coordinator/IOP Clerk- Full-Time

Outpatient Coordinator/IOP Clerk

Hours: Full-Time, Monday-Friday, Typical Business Hours or 4, 10-hour day shifts.

Haven Behavioral of Albuquerque, a proud member of Oceans Healthcare, is a 48-bed facility providing high-quality, specialty behavioral health services for individuals with mental health and substance abuse issues. Our success is a reflection of the excellence and dedication of our employees at every level of our facility. The culture of our hospital is built around service. All jobs performed on our team are worthwhile and every employee makes a difference. If you are looking for an opportunity to grow personally and professionally while delivering compassionate, quality care we encourage you to explore career opportunities with Haven of Albuquerque.   

Provide integral services for patients towards their group therapy program!

Haven Outpatient offers group therapy for clients in need of PHP, IOP and TOP.  We are in need of creative, energetic, curious minded, and detail-oriented individuals to assist clients in moving towards and through their various levels of care with the ultimate goal of improved mental health and/or sobriety.   We teach patients real world skills that improve personal and professional lives!  We offer groups via an in person and virtual model in order to serve clients all across New Mexico.  Are you a systems minded individual that has experience with many of the functions below?  Give us a call and inquire about the position!  Consider clicking on “Apply” and take the next step to being a part of a team that lifts up the lives of out patients!

POSITION SUMMARY:

Intake:

• Process phone, email, and fax referrals from various sources.  Do initial intake screening for need of Haven Outpatient services.  
• Utilize Haven’s intake tool and Microsoft Excel to expedite the intake process.
• Schedule, Reschedule and ensure patients get to their Clinical Assessments.  
• Run online and in person orientation for potential patients.

Interaction and Experience with Insurance:

• Look patients up on various insurance portals. 
• Verify Benefits and Complete membership eligibility calls.
• Complete Prior Authorizations and Concurrent Authorizations.  Track and complete in a timely manner.
• Maintain Front-End Log and Collections (tracking of collections, authorizations, and referrals)

Documentation:

* Assist in creating charts and discharging charts.

* Reconciling progress notes, charge sheets, and attendance sheets.

* Documentation for medical records and reports is timely, legible, thorough, and in required format.  

Customer Interaction: 

* Interact with patients, family members, external entities and internal staff professionally and respectfully.

* Work collaboratively with all treatment team members to create a treatment environment that supports the facility’s mission to provide exemplary patient care and customer service.

* Act to preserve patient and family dignity and safety. 

* Respond appropriately and timely to patient requests.

* Carry out initial aspects of patient care as directed by the Executive Director of Outpatient Services intervening with patients during crisis, initiating paperwork, and providing appropriate connections with clinical staff.  

* Offering and scheduling follow up and supplemental appointments.

Administrative Functions:

* Advise and contribute to the improved functionality and design of administrative systems.  

* Front desk management including answering phones, fax/scan/print, email and general computer usage.

* Appointment management: scheduling for assessments, medication consultations, and outpatient programs.

* Conduct daily appointment reminder calls.

* Manage Supplies including patient refreshments/snacks, office supplies.

Qualifications

Qualifications

Education: 

* A bachelor’s degree in a behavioral health area, marketing, business administration or related field or equivalent work experience.

Experience:

* 2 years’ experience with outpatient psychiatric services preferred.

* Excellent organization, focus, attention to detail, and administrative and customer service skills.

* Computer Skills particularly including deeper understanding of Microsoft Excel, Word, and Outlook.  

* Knowledge of insurance verification process.  

* Familiarity with general healthcare facility compliance.   

* Psychiatric services experience is a plus.

Haven Behavioral Healthcare is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.