Senior Localisation Project Manager US/LATAM

This is a remote position.

This role will involve all aspects of overseeing and leading a portfolio of client accounts. Responsible for ensuring clients receive the quality of service that our Client aspires to and driving high quality, efficiency and profitability throughout the group. The role requires a high level of customer interaction both directly and through a strong partnership with sales.

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Responsibilities:

•             Coordination and ownership of accounts

•             Responsibility for Ontime deliveries, quality and budgets in addition to customer satisfaction

•             Effective communication at all levels – Internal, external and customer

•             Drive continuous process improvement, establish standards of excellence and process efficiency within your accounts

•             Proactive risk assessment planning

•             Continuous monitoring and refinement of activities

•             Strong financial understanding and process control

•             Business Review input and participation

•             Working within the required tools, and obtaining the Tool knowledge if this is new to you

•             Effective Query and escalation handling

•             Leading meetings 

•             Support and onboard new team members

•             Manage the provision of business intelligence, quality & productivity metrics customized to customers’ needs

Requirements

•             Extensive localization knowledge 5+years

•             Experience developing relationships with customers

•             Strong written/verbal business communication and presentation skills

•             Strong organizational skills

•             Problem solver

•             Good knowledge of standard CAT packages

•             Ambitious and with a desire to learn and progress

•             Able to meet deadlines and work under pressure

•             Solid understanding of how quality management feeds into client satisfaction and delivery targets

•             Solid understanding of quality in the context of business needs