Offer summary

Qualifications:

Minimum 2 years of experience as an IT Support Specialist., Proficiency with hardware components including desktops, laptops, and servers., Experience managing IT tasks across MacOS and Windows operating systems., Strong customer service and communication skills, fluent in English..

Key responsibilities:

Respond to technical support requests via various channels.

Diagnose and resolve hardware and software issues for end users.

Support IT purchasing and assist with IT project implementation.

Follow standard IT procedures and log all interactions.

Job description

Description

Who are we?

Come and join a rapidly expanding mobile games company!

SuperPlay is committed to developing the finest mobile games in the world, while having an enjoyable time doing so. In 2019, the company was founded by experienced professionals from Playtika and Rovio with the goal of producing casual games that are delightful and unforgettable, and that players can enjoy for years.

Our flagship game, Dice Dreams, is a global sensation and a top-100 grossing hit, while our upcoming game, Domino Dreams, is on track to follow in its footsteps.

Headquarters are in Tel Aviv, and our staff has expanded to include numerous skilled, devoted, and ambitious individuals.

Our plans for the future are even more fascinating. If you'd like to be a part of our journey, please take a look at the job description below.

What will you do at SuperPlay?

We’re looking for a talented IT Manager to join our R&D team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities:

Respond to requests for technical assistance (in person, via phone, email and ticket support center).
Diagnose and resolve technical hardware and software issues.
Install and troubleshoot end user equipment, software, hardware, multimedia and telecommunications systems.
Support IT purchasing upon demand.
Provide guidance, assistance, coordination and follow-up on client questions and problems.
Follow standard IT procedures, logging all IT interactions and administering helpdesk software.
Redirect issues to the appropriate resource.
Identify situations requiring urgent attention.

Who are you?

Minimum 2 years of experience as a Help Desk or IT Support Specialist.
Strong customer service and support orientation.
Proficiency with hardware components including desktops, laptops, and servers.
Experience in managing IT tasks across both MacOS and Windows operating systems.
Solid understanding of IT backend environments, including Single Sign-On (SSO), Google Workspace, and Microsoft 365 (O365).
Hands-on experience supporting end-user desktop and art-related applications such as JumpCloud, SentinelOne, Maya, Photoshop, web browsers, and printing tools.
Excellent communication skills with the ability to assist employees in a dynamic, multitasking environment.
Fluency in English (spoken and written).

Why join SuperPlay:

Be part of one of the fastest-growing product company, with a competitive salary and regular performance reviews.
Enjoy diverse career growth opportunities.
Have the chance to make a real impact on the company’s core product.
Work in a comfortable and modern office located in the center of Bucharest, just a 5-minute walk from University metro station.
Experience the best Happy Hours and team-building events.
Join our Friend Referral Program that allows us to grow our cool community of creators and gamers.
Relocation bonus.

Come join the fun!

At SuperPlay, creativity and collaboration are at the heart of everything we do, and we’re always pushing boundaries to create something amazing. We solve challenges as a team, break records together, and have fun while doing it.