IT Help Desk Engineer

Description

BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities, technologies, and services to accept payments in an optimized fashion.  

BlueSnap is looking for an experienced IT Help Desk professional to join our growing global team in an R&D environment. As an IT Helpdesk Engineer you will be our employees' first point of contact for IT issues. The ideal candidate will have excellent interpersonal skills, be a strong team player, and be able to solve technical problems effectively.

This role will be based in Waltham, MA with a hybrid work schedule.

Responsibilities:

• Provide first and second-level support and manage ongoing IT operations for global customers by handling tickets, projects, and system maintenance
• Provide exceptional customer service, maintaining a professional demeanor while assisting users in person, via phone, or through remote support
• Manage MDM solutions for secure and efficient device deployment
• Oversee patch management for Windows and MacOS, Laptops and servers, in assessing and deploying updates
• Assist in the installation and configuration of software applications on Windows and MacOS systems
• Manage the onboarding and offboarding processes for users, ensuring proper access and equipment setup while maintaining security protocols
• Develop and update standard operating procedures (SOPs) to ensure clarity and consistency
• Oversee inventory control for office and remote users, ensuring effective management and tracking of assets

Qualifications:

• 1-3 years of proven experience as an IT Helpdesk Technician or similar role, with a strong focus on user support
• Strong experience with Windows 10-11, macOS, Windows Servers (2016-2022), Microsoft Active Directory, DNS, and Office 365
• Strong troubleshooting skills in Windows and MacOS environments, along with hands-on experience with laptops and other devices
• Knowledge of endpoint applications (AV, EDR, DLP), VPN clients, collaboration tools, video conferencing services, and monitoring systems
• Experience with endpoint management solutions (MDM), particularly NinjaOne and Kanjdi
• Excellent communication skills, both written and verbal, with a strong customer service orientation
• Ability to learn new technologies quickly and efficiently
• Ability to work independently and as part of a team in a fast-paced environment
• Experience with any of the following: Jira, Confluence, scripting, and/or Linux will be a nice-to-have

As an eligible full-time BlueSnap team member you will receive a competitive salary, along with an excellent benefits package which will include BlueCross BlueShield medical and dental insurance, FSA, HRA, vision, life, disability and more! You will have the opportunity to save for retirement through our 401K plan which includes a generous company match. We find some of our best team members through employee referrals, which is why we provide you with the opportunity to earn significant referral bonuses. In addition, we provide our team members with a PTO plan that will help you enjoy nice work/life balance. These are just a few of the great benefits we offer. We look forward telling you more during the interview process with BlueSnap! 

BlueSnap is an equal opportunity employer. We celebrate differences in both background and perspective. All our applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We support equality of treatment in employment and are committed to having procedures to determine equal pay for our employees that do not discriminate and are free from bias.