Customer Care Associate I

Description

JOB TITLE: Customer Care Associate I

LOCATION: Las Vegas, Nevada

HOURLY RATE: $17.00/Hour

Who We Are:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20k service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

The Role:

The team at Sunbit is looking for a self-motivated and ambitious Customer Care Associate for our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.

Please Note: This position is in a Call Center, in office (non-remote) environment

Requirements

What You’ll Be Doing:

• Answer inbound calls and assist new and existing customers with their account(s) 

• Troubleshoot issues with our customer and provide appropriate options for resolution

• Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly

• Follow scripts to handle a variety of situations

• Follow up with customers and retail partners as needed

• Manage escalated calls with courtesy and professionalism

• Other duties as assigned

What You Bring to the Table:

• Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)

• Collections experience a plus

• Strong typing and computer skills

• Ability to multitask

• High level of attention to detail 

• Ability to handle high call volumes