License Management Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The License Management Team is responsible for managing the accurate and timely delivery of license keys to customers, partners, and internal users with license controls consistent to 1) a unique customer’s current and past order(s), 2) business practices for license control rules, and 3) the technical enablement rules of each of over 200+ individual product being licensed.

The License Management Specialist is responsible for generating and issuing License Keys. In this role, the License management Specialist is responsible for researching/analyzing various Customer Records, and records all transaction activity in the CRM Database

Essential Duties and Responsibilities:

• Process requests for new licenses, evaluations, and issuing or extending License Keys.
• Involves Records Analysis and Database Entry.
• Communicates heavily internally and with customers via phone, email, and IM

​Required Qualifications:

• Proficiency with various business software applications, including MS Office products; experience working with Salesforce is helpful, but not required. 
• Strong communications and interpersonal skills, attentive to detail.
• Ability to learn and interpret processes and policies. 
• Ability to work US ET hours; and available for after-hour customer requests and work an extended day to support End-of Month shipments
• Committed to Rocket Software core values of Empathy, Trust, Love and Humanity

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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The base salary range for this role is $41,923.00 - $52,404.00 /year. Exact compensation may vary based on skills, experience, and location.

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What Rocket Software can offer you in USA:

• Unlimited Vacation Time as well as paid holidays and sick time

• Health and Wellness coverage options for Rocketeers and dependents

• Life and disability coverage

• Fidelity 401(k) and Roth Retirement Savings with matching contributions

• Monthly student debt benefit program

• Tuition Reimbursement and Certificate Reimbursement Program opportunities

• Leadership and skills training opportunities

EOE M/F/Vet/Disability.  Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!