IT Operations Manager

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

We are seeking a dedicated and technically proficient Support Specialist to join our team, focusing on our Product Data Management (PDM) Integration interface technology. This role is vital for ensuring the seamless flow of product master data across our systems. You will be the primary point of contact for resolving issues related to the PDM Integration, collaborating with various teams to diagnose and resolve incidents, and contributing to the continuous improvement of our support processes.

Job Description:

• Incident Management: Provide customer support for PDM Integration related issues, including troubleshooting, analysis, and resolution. This includes working with monitoring tools to proactively identify and address potential problems
• Coordination & Communication: Act as an interface between business users, technical teams, and vendors to facilitate efficient communication and issue resolution. Coordinate with BD internal and BD external stakeholders to manage incident lifecycles
• Problem Management: Contribute to problem management activities by identifying root causes of recurring incidents and working with development teams to implement permanent solutions
• Knowledge Management: Create and maintain knowledge base articles, FAQs, and other documentation to empower users and improve support efficiency
• Process Improvement: Participate in continuous improvement initiatives to optimize support processes and enhance the overall user experience. This includes suggesting improvements to monitoring, alerting, and escalation procedures
• Monitoring & Alerting: Utilize monitoring tools (e.g. Splunk) to monitor system health and performance, investigate alerts, and escalate issues as needed

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field
• Experience and Knowledge: 2+ years of experience in a technical support role, preferably supporting integration technologies; strong understanding of product master data management principles and processes; experience with ITIL framework principles, particularly incident, problem, and change management
• Personality and Working Practice: Excellent communication, interpersonal, and problem-solving skills; ability to work independently and as part of a team in a fast-paced environment; strong analytical skills and attention to detail
• Languages: very good communication skills in written and spoken English

Bonus Points:

• Hands-on experience with Splunk, including searching, reporting, and alert creation
• Familiarity with integration platforms like Talend and Cloud Platform Integration (CPI)
• Experience with database technologies like MongoDB
• Knowledge of other relevant technologies related to data integration and management

Benefits:

We would like to offer you number of amenities for you and your loved ones.

Work #LikeABosch:

• Contract of employment and a competitive salary (together with annual bonus)
• Flexible working hours with home office after the pandemic as well
• Referral Bonus Program
• Copyright costs for IT employees
• LunchPass

Grow #LikeABosch:

• Complex environment of working, professional support and possibility to share knowledge and best practices
• On-going development opportunities in a multinational environment
• Broad access to professional trainings, conferences and webinars
• Language courses

Live #LikeABosch:

• Private medical care and life insurance
• Multisport card and sports teams
• Number of benefits for families (for instance summer camps for kids)
• Non working day on the 31st of December