Offer summary

Qualifications:

Bachelor's degree or equivalent practical experience., 2 years direct experience in MxU operations at an internet service provider (ISP)., Proficiency with Salesforce CRM and Google Sheets (or Excel)., Experience managing complex projects or processes end-to-end..

Key responsibilities:

Support core processes for the MxU business segment.

Act as a point of contact between local market teams and MxU property owners & managers.

Provide reporting to senior stakeholders at GFiber.

Assist in resolving escalations and disputes with property owners and managers.

Job description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least June 20th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

The GFiber Central Sales team leads the strategies and processes that enable our field sales teams to achieve our goals. Whether it’s developing tools, creating reports, writing policies, or managing core processes, the SalesOps team provides the back-end support required for teams to be successful.

Role Description:

As a Sales Operations Associate, MxU you will support core processes for our MxU (Multifamily, Multi-tenant) business segment. You will act as a point of contact between our local market teams and MxU property owners & managers in the following areas:

Bulk Billing: ensuring the successful tracking, billing enrollment and launch of our Bulk Billed properties.
Owner Incentives: managing purchase orders and facilitating the timely and accurate payment of owner incentives.
Wifi Solutions: managing POs and facilitating the deployment of Wifi solutions at properties.

In this role, you’ll:

Work internally with stakeholders in finance, accounting, and local market teams to ensure the timely and accurate completion of workflows.
Work externally with property owners, managers, and homeowners associations (HOAs) to onboard to our systems to make and/or receive payments; assist in resolving escalations and disputes.
Provide reporting to senior stakeholders at GFiber.

At a minimum we’d like you to have:

Bachelor's degree or equivalent practical experience.
2 years direct experience in MxU operations at an internet service provider (ISP).
Proficiency with the Salesforce CRM, Google Sheets (or Excel).
Experience managing complex projects or processes end-to-end.

It’s preferred if you have:

5 years experience (internally or externally) working with property managers, developers, or similar entities involved in multifamily community management and construction.
Project management certification
Experience with managed WiFi technology solutions

The US base salary range for this full-time position is between $91,000 - $133,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

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