Support Specialist

POSITION OVERVIEW

As a Support Specialist at e2open, you will work closely with internal teams to drive business value for e2open customers through the use of the Demand Signal Management product portfolio. Your role will provide continued stability to data analytics through data acquisition and retailer data maintenance. The Support Specialist is a critical role to ensure data is delivered on-time and accurate, with dedicated support within a 24x7 team structure. This role works closely with data engineers, analysts and customer facing roles within e2open to provide retailer data for many retailers such as Walmart, Target, and Amazon.

RESPONSIBILITES:

• Develop an understanding of the use and best practices of all e2open software
• Solve operational issues and providing feedback for scalable solutions
• Become a subject matter expert in the e2open applications and proactively investigate scheduled data processing issues.
• Monitoring data loads and other operational activities
• Responsible for the day-to-day file retrieval process via automated and manual processes
• Review and audit previously loaded data for issues and remediate
• Handling multiple support tickets in a quick and efficient manner
• Participate and lead in weekly stand-up meetings with team members
• Communicate in professional manner with internal team members and customers
• Work schedule would have potential to include shifts on Sundays but will usually follow Monday thru Friday schedule.
• Additional duties as assigned

QUALIFICATIONS AND EXPERIENCE:

• High School Diploma and 2+ years of technical experience
  • Basic Microsoft Office Applications
  • Help desk experience a plus
• Knowledge of Windows-based operating systems
• Excellent problem-solving skills
• Excellent verbal and written communication skills
• Outstanding customer service skills
• Experience with Enterprise software deployment/configuration is a plus
• Basic understanding of SQL is preferred
• Experience with Python scripting is a plus