Offer summary

Qualifications:

Fluency in a Nordic language (Swedish, Norwegian, Danish, or Finnish) and strong English communication skills., Experience in customer service or a related field, preferably in health and wellness., Strong problem-solving and interpersonal skills to build rapport with customers., Attention to detail and organizational skills for maintaining accurate records..

Key responsibilities:

Deliver exceptional customer support in a Nordic language for health and wellness inquiries.

Assist customers with order processing and product selection.

Document customer interactions in the CRM system and maintain records.

Collaborate with teams to convey customer feedback and enhance service quality.

Job description

Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for a Nordic Speaking Customer Service Representative for the Health & Wellness Products Department. In this role, you will be responsible for providing outstanding support to customers across various Nordic countries, assisting them with inquiries related to health and wellness products offered by a renowned brand. Your expertise in customer service will play a crucial role in promoting customer satisfaction and loyalty in this growing sector. If you are passionate about health and wellness and have strong communication skills in a Nordic language, we would love to hear from you!

Key Responsibilities

Deliver exceptional customer support in a Nordic language, addressing inquiries about health and wellness products and services.
Assist customers with order processing, product selection, and any issues related to their purchases.
Document customer interactions meticulously, maintaining records of inquiries and resolutions in the CRM system.
Collaborate with product development and marketing teams to convey customer feedback and enhance service quality.
Stay informed about the latest health and wellness trends and product offerings to provide accurate information to clients.
Engage proactively with customers to foster a positive experience and encourage repeat business.
Participate in ongoing training to improve your knowledge of health and wellness products and customer service skills.

Requirements

Fluency in a Nordic language (Swedish, Norwegian, Danish, or Finnish) and strong English communication skills, both written and spoken.
Experience in customer service or a related field, preferably within the health and wellness sector.
Strong problem-solving skills with a focus on providing excellent customer service.
Effective communication and interpersonal skills, enabling you to build rapport with customers.
Ability to manage multiple tasks and prioritize work effectively in a fast-paced remote environment.
Attention to detail and organizational skills for maintaining accurate customer records.
A genuine passion for health and wellness will be advantageous, along with a willingness to learn about related products.

Benefits